How to enable Risk Assessment UI action in Agent Workspace

[George Mathew]

How to make the Change Risk Assessment related link to be available in Agent Workspace.

I have enabled the workspace button checkbox in the UI action and its showing in Agent Workspace. But when clicking on it nothing happens. Please help.

[Mohamed_009]

@Brenda5 
I copied the above code, and it works as expected for the first assessment record in Workspace. However, when I try to create a second record, I receive the error: "The assessable record is invalid." Could you please help me resolve this issue?

[CarmenJ]

Are we saying, that in order to get Risk Assessment working in S.O.W. we have to apply a custom script?  Why does this not work OOTB?

[PhalguniG]

This script is working, but i am facing one issue. when i reopen the risk assessment once i have submitted it tells me assessble record is invalid

[marianbruma]

Hi @PhalguniG 

Just to check, are you using the OOB Change Risk Assessment functionality, or only the custom Workspace Client Script shared earlier in this thread?

If you haven't already, I'd recommend verifying that the Change Management – Risk Assessment plugin (com.snc.change_management.risk_assessment) is installed and using the OOB functionality where possible rather than relying on a custom script.

https://www.servicenow.com/docs/r/it-service-management/change-management/activate-change-risk-asses...

Hope this helps! If it does, please mark the response as Helpful.