How to enforce a 48-hour hold before closing a Change based on Planned End Date/Time?

[Kishore47]

Hi Team,

I’m working on a requirement to enforce a 48-hour closure hold on Change Requests and would appreciate guidance on the best-practice approach in ServiceNow.

Requirement details:

• Users must not be able to move a Change to the “Closed” state until 48 hours have elapsed after the Planned End Date/Time.

• The rule should apply to the following Change types:

  • Normal

  • Standard

  • Emergency

• Until the 48-hour window is completed, the system should block the update and display a user-friendly error message, such as:

  “You cannot close this Change until 48 hours after the Planned End Date/Time.”

Thanks in Advance

[its_SumitNow]

Hello @Kishore47 

I think my response also proved beneficial to you, you can accept multiple solutions 🙂

Warm Regards

Sumit

Technical Consultant

[Tejas Adhalrao · Accepted solution]

Hi @Kishore47  ,

Use a Business Rule (before update) on the change_request table.It runs server-side, so it’s enforced regardless of UI (Classic, Service Portal, API).Can block the update before it happens.Can show a friendly error message.

Condition:state changes to (Closed) AND type IN Normal, Standard, Emergency

(function executeRule(current, previous /*null when async*/) {

    // Only for Normal, Standard, Emergency changes
    var changeTypes = ['Normal', 'Standard', 'Emergency'];
    if (changeTypes.indexOf(current.type.toString()) == -1)
        return;

    // Only when user is trying to move to Closed (state = 7)
    if (current.state != 7)
        return;

    // Calculate 48 hours after Planned End Date/Time
    var plannedEnd = current.planned_end_date; // Make sure this is the correct field
    if (!plannedEnd) {
        gs.addErrorMessage("Planned End Date/Time is missing. Cannot close the Change.");
        current.setAbortAction(true);
        return;
    }

    var now = new GlideDateTime();
    var plannedEndDateTime = new GlideDateTime(plannedEnd);
    plannedEndDateTime.addSeconds(48 * 60 * 60); // add 48 hours

    if (now < plannedEndDateTime) {
        gs.addErrorMessage("You cannot close this Change until 48 hours after the Planned End Date/Time.");
        current.setAbortAction(true); // blocks the update
    }

})(current, previous);

check your backend values  and repalce it

 If you found my solution helpful, please mark it as Helpful or Accepted Solution...!

thanks,

tejas

Email: adhalraotejas1018@gmail.com

LinkedIn: https://www.linkedin.com/in/tejas1018