How to enforce a 48-hour hold before closing a Change based on Planned End Date/Time?

[Kishore47]

Hi Team,

I’m working on a requirement to enforce a 48-hour closure hold on Change Requests and would appreciate guidance on the best-practice approach in ServiceNow.

Requirement details:

• Users must not be able to move a Change to the “Closed” state until 48 hours have elapsed after the Planned End Date/Time.

• The rule should apply to the following Change types:

  • Normal

  • Standard

  • Emergency

• Until the 48-hour window is completed, the system should block the update and display a user-friendly error message, such as:

  “You cannot close this Change until 48 hours after the Planned End Date/Time.”

Thanks in Advance

[Dr Atul G- LNG]

Hi @Kishore47 

https://www.servicenow.com/community/itsm-forum/i-need-to-have-the-maximum-time-of-48-hours-between-...

See @Goran WitchDoc  answer.

https://www.servicenow.com/community/itsm-forum/end-date-should-automatically-to-be-set-up-48-hours-...

[Ankur Bawiskar]

@Kishore47 

do this

-> Create before update BR on change_request and stop record update

Condition: 

current.state.changes() && current.state==3 && ['normal','standard','emergency'].indexOf(current.type.toString()) > -1

Script:

(function executeRule(current, previous /*null when async*/ ) {
    if (!current.end_date.nil()) { // Planned end field
        var plannedEnd = new GlideDateTime(current.end_date);
        var now = new GlideDateTime();
        plannedEnd.addSeconds(48 * 3600); // Add 48 hours

        if (now.before(plannedEnd)) {
            gs.addErrorMessage('You cannot close this Change until 48 hours after the Planned End Date/Time.');
            current.state = previous.state.toString(); // Revert state
            current.setAbortAction(true); // Block update
        }
    }
})(current, previous);

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[Ankur Bawiskar]

@Kishore47 

Thank you for marking my response as helpful.

I believe I also shared a working solution.

As per new community feature you can mark multiple responses as correct

💡 If my response helped, please mark it as correct ✅ as well so that this helps future readers find the solution faster! 🙏

[its_SumitNow]

Hi @Kishore47 

This requirement can't be done with OOB configurations, 

On Change we are having Change model each having it's own workflow, so you only thing is you have to write script preferably business rules

Write Before update business rule on change request

(function executeRule(current, previous) {
    
    // Check if state is changing to Closed
    if (current.state.changesTo('3') || current.state.changesTo('-5')) { // Adjust state values based on your instance
        
        // Verify this is a relevant change type
        var changeType = current.type.toString();
        if (changeType == 'normal' || changeType == 'standard' || changeType == 'emergency') {
            
            // Check if Planned End Date exists
            if (!current.end_date.nil()) {
                
                var plannedEndDate = new GlideDateTime(current.end_date);
                var currentDateTime = new GlideDateTime();
                
                // Add 48 hours to planned end date
                plannedEndDate.addSeconds(48 * 60 * 60); // 48 hours in seconds
                
                // Compare with current date/time
                if (currentDateTime.before(plannedEndDate)) {
                    // Block the closure
                    gs.addErrorMessage('You cannot close this Change until 48 hours after the Planned End Date/Time.');
                    current.setAbortAction(true);
                }
            } else {
                // Optional: Handle cases where Planned End Date is not set
                gs.addErrorMessage('Planned End Date/Time must be set before closing this Change.');
                current.setAbortAction(true);
            }
        }
    }
    
})(current, previous);

Let me Know if any help needed

if my response helped,Please mark it helpful & Accept as Solution 🙂

Warm Regards

Sumit

Technical Consultant