How to exclude all order guides from Service Operation Workspace

[Sandeep D V]

We have a requirement to exclude all order guides from the Service Operations Workspace.

Currently, the out-of-the-box functionality displays both catalog items and order guides when we click on the 'Create Request' UI action on the Interaction form in the Service Operations Workspace. However, our requirement is to display only catalog items, excluding order guides, in the Service Operations Workspace.

How can we achieve this customization?

UI Action Script:

function onClick() {

    var result = g_form.submit('sysverb_ws_save');

    if (!result) { // failed form submission

        return;

    }

    result.then(function() {

        var params ={};

        params.sysparm_parent_table = "interaction";

        params.sysparm_parent_sys_id = g_form.getUniqueValue();

        g_service_catalog.openCatalogItem('sc_cat_item', '-1', params);

    });

}

[Sandeep D V]

@Ankur Bawiskar 
Added the log and checked, it's not going inside 'if'.

[Ankur Bawiskar]

@Sandeep D V 

Can you print what came in the URL?

var url = gs.action.getGlideURI();
gs.info('URL is' + url);
if (url.toString().indexOf('/now/sow/record/') > -1)
    answer = false;
else
    answer = true;

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sandeep D V]

@Ankur Bawiskar 
I am getting below output:

*** Script: URL issys.scripts.do?doc=%2f**%0a+%0a*+Description%3a+%240%0a+%0a*+Parameters%3a+%0a+%0a*+Returns%3a%0a*%2f%0a+&for=for+(var+i%3d0%3b+i%3c+myArray.length%3b+i%2b%2b)+%7b%0a+%2f%2fmyArray%5bi%5d%3b%0a+%0a%7d%0a%0a+&go_to_input_=&info=gs.addInfoMessage(gs.getMessage(%22%240%22))%3b&method=%2f*_________________________________________________________________%0a+++*+Description%3a%0a+++*+Parameters%3a%0a+++*+Returns%3a%0a+++________________________________________________________________*%2f%0a+++%240%3a+function()+%7b%0a+++%0a+++%7d%2c%0a&quota_managed_transaction=on&record_for_rollback=on&runscript=&script=var+url+%3d+gs.action.getGlideURI()%3b%0ags.print('URL+is'+%2b+url)%3b&sys_original.script=&sys_scope=global&vargr=var+gr+%3d+new+GlideRecord(%22%240%22)%3b%0agr.addQuery(%22name%22%2c+%22value%22)%3b%0agr.query()%3b%0aif+(gr.next())+%7b%0a+++%0a%7d%0a&vargror=var+gr+%3d+new+GlideRecord('%240')%3b%0a+%0avar+qc+%3d+gr.addQuery('field'%2c+'value1')%3b%0a+%0aqc.addOrCondition('field'%2c+'value2')%3b%0agr.query()%3b%0a+%0awhile+(gr.next())+%7b%0a%0a+%0a%7d%0a%0a+

[Ankur Bawiskar]

@Sandeep D V 

what's the actual URL in log when someone visits the workspace and clicks that link?

it should have something related to workspace in it, which you can use in your script as identifier

[Sandeep D V]

@Ankur Bawiskar 
When we click on 'Create Request' UI action on interaction record in SOW, the URL will be:
https://domain.service-now.com/now/sow/record/interaction/3665915fdb96a01025843ede7c96191c/sub/recor...