How to exclude all order guides from Service Operation Workspace

[Sandeep D V]

We have a requirement to exclude all order guides from the Service Operations Workspace.

Currently, the out-of-the-box functionality displays both catalog items and order guides when we click on the 'Create Request' UI action on the Interaction form in the Service Operations Workspace. However, our requirement is to display only catalog items, excluding order guides, in the Service Operations Workspace.

How can we achieve this customization?

UI Action Script:

function onClick() {

    var result = g_form.submit('sysverb_ws_save');

    if (!result) { // failed form submission

        return;

    }

    result.then(function() {

        var params ={};

        params.sysparm_parent_table = "interaction";

        params.sysparm_parent_sys_id = g_form.getUniqueValue();

        g_service_catalog.openCatalogItem('sc_cat_item', '-1', params);

    });

}

[Sandeep D V]

@Ankur Bawiskar 
I checked by opening both sow and service portal, user can able to see that order guide.

[Ankur Bawiskar]

@Sandeep D V 

please raise a HI ticket

[Ankur Bawiskar]

@Sandeep D V 

I don't think we can exclude from UI action itself.

when we click that UI action it opens the home page for catalog where agents can search different catalog and submit

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sandeep D V]

Hi @Ankur Bawiskar,
Thanks for the quick response, If we are not able to exclude order guides from UI action, then where we have to customize to achieve this solution?

[Ankur Bawiskar]

@Sandeep D V 

I don't think it's possible to hide the order guide only for workspace.

If my response helped please mark it correct and close the thread so that it benefits future readers.