How to export Incident.duration to excel with format in Days, hours and minutes?

[Jorge Salazar]

Hi

I'm exporting a list of incidents including the "Duration" column. I was expecting to get the value in days, hours, minutes format but I got it in seconds format

How to change the format to Duration column?

Thanks in advance

[sachin_namjoshi · Accepted solution]

Use below solution

https://hi.service-now.com/kb_view.do?sysparm_article=KB0656030

Regards,

Sachin

[58288]

HI ,

This article is not accessible even post login. Is there any other way to check on the solution.

Regards

Balanandhini

[Jorge Salazar]

Thanks a lot