unable to see dot walking fields in list view

[suresh91]

Hi All,

Please help me solve this

i was created custom table Table A extended Task table. I was added Assignment group and Business service fields in Table A list view from Task table by using configure list layout dot walking. 

For admins can able to see Assignment group and Business service fields in list view but not for non admins.

For non admins can able to see those 2 fields in personalize list but not showing in list view please see the attachments.

It seems it has to be done via ACL but I am not sure.

Can anyone help me understand why this is happening?

[SatyakiBose]

Hello @suresh91 

Perform the below steps and let me know the findings:

1. Please check if there are any ACLs on the specific field (either on the custom table level or task task level)
2. Are the fields visible on list view.
3. Perfom a debug security on and load the form. Check the debug log for any read ACLs that are failing for the affected user.

[suresh91]

Hi @SatyakiBose 

Thanks for information.

I checked there are no ACL's on custom table level and task table level. These 2 fields are visible in list view for admin but not for non admins.

Do i need to create new ACL on task table? if yes, i tried to created read ACL on task table but still facing same issue.

[SatyakiBose]

Did you do debug security?

• https://developer.servicenow.com/dev.do#!/learn/learning-plans/rome/new_to_servicenow/app_store_lear...
• https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/contextual-securit...

[Voona Rohila]

Hi @suresh91 

Once the new columns are added, did you reset the list layout to default?