How to extract the KB articles from snow in word format?

vamsi41
Kilo Contributor

‎01-06-2022 01:12 AM

How to extract the KB articles from snow in word format? 

Labels:
0 Helpfuls
  • 3,275 Views
4 REPLIES 4

Mark Roethof
Tera Patron

‎01-07-2022 09:40 PM

Hi there,

Is your question about ServiceNow or SNOW like your title says?

This is the ServiceNow community. SNOW is something completely different.

Kind regards,
Mark

0 Helpfuls

Maik Skoddow
Tera Patron

‎01-07-2022 11:02 PM

Hi @vamsi 

OOTB ServiceNow does not offer a Word export.

But you have two alternatives:

  1. Use the Word plugin, which enables you to load existing articles into word or write new articles in Word and push them to ServiceNow: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/concep...
  2. Use a paid plugin like the following which does the job: https://store.servicenow.com/$appstore.do#!/store/application/1e49d2de0fea1200b704b17ce1050e4f

Kind regards
Maik

0 Helpfuls

Maik Skoddow
Tera Patron
In response to Maik Skoddow

‎01-12-2022 07:27 PM

Hi @vamsi 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Many thanks & kind regards
Maik

0 Helpfuls

fatima ali
Tera Contributor
In response to Maik Skoddow

‎06-12-2025 09:34 AM

How can we download an existing KA from ServiceNow with all attached screen shots/ images?

0 Helpfuls