How to fetch catalog variables data into req, ritm and sctask of description filed?

[Shiva prasad t]

I have a requirement to map the all the variables data from the catalog item to description field of req, ritm and sctask forms.

and short description of req, ritm, sctask is catalog item name

Note : I am using flow designer.

I tried by using data pill picker , added those variables into description as drag and drop, but the output is coping only sys_id of user table.

But this is only coming for ritm and sctask. I need to fix this short description , description, assignment group for req, ritm, sctask

[Shruti]

Hi,

Try to use display value

If requested_for is reference field use name instead of sys_id like below

[Shiva prasad t]

It's working fine but how can we apply it for req form . In the request form i need to fetch assignment group, short description and description.

And also , if i updated worknotes or additional comments (customer visbile) on sctask it should update on ritm also.

[Shruti · Accepted solution]

Use update record action

select record trigger - service catalog -> requested item record - > request