Hi All,I am trying to export data from Incident table, by choosing the option 'Export to-> Excel,Pdf'.I am having queries related to this:1)https://instance_name.service-now.com/incident.do?EXCELIs there any limit on the number of records which can b...
It is possible to show a different view of a list based on a role? For instance in change management, you can look at all tickets. I would like to have different list layouts based on a user's role. so developers will see a different set of columns i...
The software (cmdb_ci_spkg) and application (cmdb_ci_appl) classes seem to be very similar. I see where both classes have extended tables. From our initial test runs using Discovery, it seems the software class is populated more often than the applic...
We need a report that captures the date/time a task was assigned to a person. Is this information stored on the sc_task table? If so, which field is it? If not, what table do I use to report on this information?Thanks.
We've got a process whereby we can email the customer through Service-Now to ask a question, then if there's been no reply after five working days (7 actual days), a reminder is sent, then after 10 working days (15 actual days) the incident is closed...
Hello Community!Once again, I have a strange question that needs answering.Scenario:When defining a relationship for a CMDB CI, you have a filter above the slushbucket and gets set with default values:(Class is a Circuit && Site is anything && Operat...
ITIL v30 identifies the need to use different processes for incidents and service requests. ITIL (SO 4.3.2) also indicates that Service Requests can be handled through Incident Management process, and that a classification system can be used to disti...
I am a total newbie....so be forewarned. I would like to associate a Data Source to an existing Transform Map.On the Data Source screen I can create a new Transform Map, but don't know how to designate an existing map.Thanks for all your help...B.
Hi everyone, Maybe a bit of a strange question, and I know it works but I would like some more Information to get my head around it.Situation:1. On Instance A you install Plugin A2. On Instance B you install Plugin A (you do NOT clone Instance A onto...
I apparently have a case of the stupids today because for the life of me I cannot get this URL to work properly. Every time I go to it I get a blank form with the default view and that is not what I want. I would like it to take me to a blank form us...
Hi,Any way we can generate an onChange event in a UI Macro? Specifically :I want to attach a handler for "requested_for" in the second check out screen. i.e if the user clears out the 'requested_for' field then the UI Macro should load again , and I ...
I really, really like my SNC forms layouts to be user-friendly and readable, so I've came up with a clunky way to add blank row separators in the form. I add an Annotation (Custom) with the text as <font color="white">|</font>Of course this just add...
This is a very simple usecase that we don't seem to be able to deliver which relates to percentages.The example is: -What percentage of tickets logged in a period are resolved before the first SLA control point is breached?(total calls closed at CP1/...
Hi,does anybody know how to format a Hint associated with a field label? On an Incident form I want to display the Impact/Urgency/Priority matrix in the hint associated with the Impact and Urgency fields, but in order to do that I need to be able to ...
I have found that the database is storing a glide_duration in an interesting format:Display:2 Days, 4 Hrs, 34 Mins, 45 SecsValue:25571.1908Display:2 DaysValue:25571Display:1 Day, 5 hrsValue:25570Display:0 Days, 1 hr, 30 MinsValue:25569.0625Display:2 ...
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