how to fetch the incident attached with problem records through business rule?

[jiu]

how to fetch the incident attached with problem records through business rule?

[dvp]

In the place of release_id use the field name on the change form that is relating to release

[Sanjay Bagri1]

Hi ,

you can use this code in Display buisiness rule.

(function executeRule(current, previous /*null when async*/) {

    // Add your code here
    
    var inc = new GlideRecord("incident");
    inc.addQuery("problem_id",current.sys_id);
    inc.query();
    while(inc.next()){
    //gs.addErrorMessage("Row count "+ inc.getRowCount());
    gs.addInfoMessage("Incident is :-  "+inc.number );
    }

it will show you only how many incidents are participates in problem .

and it can do also through After BR .

Please remember it mark as correct and helpful

Thanks

Sanjay Bagri

[Sanjay Bagri1]

here these three incident are in problem

This is a incident see below file only those incident is showing in top

i hope this will help you .

Thanks

[jiu]

Thanks

in Release , if I add Change request but getting some other record , can u help me in dis

var chg = new GlideRecord("change_request");
chg.addQuery("release_id",current.sys_id);
chg.query();
var change = []
if(chg.next()) {
change.push(chg.number.toString());
}
gs.addInfoMessage("Change(s) is/are "+ change);

[dvp]

Hey

Any update on this?

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