How to filter users for Activity Stream @mention

[Community Alums]

How to filter users for Activity Stream @mention, we want to hide admin accounts when user mention @.

[Elijah Aromola]

Can you provide more details? What do you mean by hide? Just remove them from the list? 

[Community Alums]

when user seached in work notes by using @mentions then he shouldn't see admin accounts.

[Bryan Cole2]

I too have been looking for an answer to this problem. All active users appear to be retrieved, and we have a need to omit any users that are not tied to the current user's company.

[Bryan Cole2]

I found the answer! Inspired by the post here: https://community.servicenow.com/community?id=community_question&sys_id=6cec4b29db9cdbc01dcaf3231f96...

I created a Before Query business rule on the sys_user table the below logic. It will only trigger if the query is coming from an @mention:

(function executeRule(current, previous /*null when async*/ ) {

    var query = 'active=true^roles!=admin'; //filter out admin users in @mention

    try {
        if (gs.action.getGlideURI().toString().startsWith('api/now/form/mention/record/')) {
            current.addEncodedQuery(query);
        }
    } catch (err) {
        gs.log("@mention Filter Runtime Error: " + err);
    }


})(current, previous);

This will show all users who are not an admin, including users without a role, so the query string may need to be refined more for your specific needs.