RITM creation by using inbound action

[keval3]

Hi All,

I wanted to create RITM tickets by using inbound action 

Item sys id is 

var item = cart.addItem('49dd78a3db427c50eeb8026dd3961902');

right now ticket has been created but not going to current catalog item. kindly find below screen snap. which is incorrect way, kindly let me know the current way.

Thanks & Regards

KP 

[OlaN]

Hi,

I would create a Flow that's triggered by the email, and has an action to submit the correct Catalog item.

[Runjay Patel]

Hi @keval3 ,

You can use below script to create ritm.

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
var item = cart.addItem('Put sys_id of your catalog ite.'); 
cart.setVariable(item,'put your variable name ','your varibale value');
cart.setVariable(item,'put your variable name2 ','your varibale value2');
var rc = cart.placeOrder(); 

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[keval3]

Hi Runjay,

I put same code in my inbound but ticket not created by using that code. kindly find below screen snap

Thanks & Regards

KP