how to find non admin user in service now

Nag9 · ‎03-07-2019

How to find non admin user in servicenow, he must have permissions to raise Ritm

asifnoor · ‎03-08-2019

Can you add the log statement in the script include after this line and tell me the log output.

     var thisUser = gs.getUser().getUserByID(userID);

gs.log("Group name is "+groupName+"----"+userID);

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Nag9 · ‎03-19-2019

Yes Asif as per your comments its perfect and also previous codes are working properly.thats why i marked it as helpful

in this case i have 5 catalog tasks on ritm, once the first task will goes to closed complete variables should goes read only state. no need of action on other tasks.

Here my client request is once ritm is generated by non admin user variables tab should be editable, so that he can see it is editable after the first task of ritm sets to closed complete, the variables must read only state

asifnoor · ‎03-19-2019

Okay.

For this you need to write another script include and client script on your catalog task, which is different from the initial question.

I suggest you create a new question in the community or call me on my number which you can find in my profile.

Nag9 · ‎03-19-2019

i didn't see ur number in ur profile

asifnoor · ‎03-19-2019

okay, you can call me at +91-9885189192