Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Trigger Order Guides in Flow Designer

Is there an OOB way to trigger an Order Guide within Flow Designer? I'm looking for the same functionality as the 'Scriptable Order Guide' workflow action within Workflows, but in Flow. Do I need to create my own Flow Action and include a script step...

Resolved! SLA

Hi All, Kindly help to understand how SLA task should ideally be calculated for Problem tickets when a Problem gets reopened and reworked to provide fix. Thanks

SaswatiC by Tera Contributor
  • 2418 Views
  • 8 replies
  • 3 helpfuls

Edit OOB Article Expiry Event

I'm looking at setting up the notification for upcoming knowledge article that are going to expire. At the moment the OOB event for expiring articles runs on the 1st of every month but the articles it picks up are for the following month so for examp...

AlexSaager1_0-1717486826726.png

remember user to login

Hello everyone, it happens to me that I activate the remember me checkbox but when selecting it it does not save username or password, does anyone know what property it is so that the username and password are saved when logging ingreetings

Erick15 by Tera Contributor
  • 669 Views
  • 1 replies
  • 0 helpfuls

RITM Reopen button not working as expected

Hello All, I Created a custom widget and Mapped in Standard Ticket Configurations of sc_req_item Action Widget. Widget Details: var table = $sp.getParameter("table");var sys_id = $sp.getParameter("sys_id");// Valid GlideRecord    var gr = new GlideRe...

sattar3_0-1717467991964.png sattar3_1-1717467991972.png

Return colums from reference lookup

I dont wanted the created on field to show in my selections that are returned from  Variable Attributes ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user,ref_ac_columns_search=true,ref_ac_order_by=user   

BretSmith_1-1717435868102.png BretSmith_0-1717435655621.png
Bret Smith by Giga Guru
  • 906 Views
  • 5 replies
  • 0 helpfuls

Want to create %usage report based on field value

Dear Community,I have some field containing the number values like and I want to make %age report based on the number field values, for example in Linux Server record I have field called Ram and I want to calculate the total usage in %age, need your ...

Shivam228701507_0-1717397749337.png
Community Alums by Community Alums  
  • 669 Views
  • 3 replies
  • 0 helpfuls