How to get a email notification to send only once

[bostonsnow]

Hi everyone,

I have a true/false checkbox on my SCTASK and INC forms. When this checkbox is selected, or set to true, I have a notification configured to send an email to a group of people.

However, every time the record is updated, the email notification is going out.

How can I configure the notification so it goes out only the first time the checkbox is selected?

Thanks,

Mike

[bostonsnow]

Hello all,

This is still not working for me. I deselected "Updated" on the notification so it only had "Inserted" checked. Now, notifications are no longer going out when this checkbox is selected. Can anyone help me with this?

Thanks,

Mike

[dvp]

I just tested with changes to condition and it is working as expected. Can you share the screenshot of the condition

[bostonsnow]

Thanks dvp! I think I might be good. I need to correct my previous statement, I actually had an equals condition configured. So I had it set to trigger when "Field=True". I changed this to trigger when "Field Changes To True" and it appears to be firing only once. I will continue to monitor.

[NS16]

Hi @bostonsnow,

Question, Have you created new custome checkbox type field on the Inciddent/sctask table, if yes how you are setting it as true when email is sent.

Thanks,

NS

[bostonsnow]

Hi NS16, in our config, somebody needs to check the checkbox first and save the record to trigger the notification.