Translating Help Text on a Catalog Item Variable

[PumpWerks]

Hi all!

I apologize if this is posted in the incorrect forum.

I need to translate some Help Text from a Service Catalog Item's Variables manually (not by "Request Translations" from Maintain Items).  I know I need a new record on the TRT table, but I'm not completely sure how to fill in the form to create the new record for the Help Text. 

Below are examples of what I need to translate, and the TRT New Record form.

I'm not certain sc_cat_item is the correct table name (I know it is correct for Name, Short Description, and Description of the catalog item).

I'm also not certain of the correct field name or Document Key.

Any suggestions as to what values to use, or suggestions as to where I can find the information I need would be appreciated.

Thanks so much in advance!!

Dave

[Sandeep Rajput · Accepted solution]

@PumpWerks 

Please refer to the following steps to translate the help text.

1. Navigate to your variable on the catalog item

Since help text is a translated text field. Which means translated text can be directly put inside this field.

All you need to do is, choose the language from the preference and add translated text help text field on variable in each language which is supported on your instance.

Save your changes each time when you are updating the help text in a specific language. 

This action will make entries in sys_translated_text table for help text in each chosen language. Once done, your help text will appear translated on the catalog item in the chosen language.

Hope this helps.

[Sandeep Rajput · Accepted solution]

@PumpWerks 

Please refer to the following steps to translate the help text.

1. Navigate to your variable on the catalog item

Since help text is a translated text field. Which means translated text can be directly put inside this field.

All you need to do is, choose the language from the preference and add translated text help text field on variable in each language which is supported on your instance.

Save your changes each time when you are updating the help text in a specific language. 

This action will make entries in sys_translated_text table for help text in each chosen language. Once done, your help text will appear translated on the catalog item in the chosen language.

Hope this helps.

[Sebastian L]

Hi, it should look like this, where you reference the variable/question itself (in sys_translated_text): 

[PumpWerks · Accepted solution]

Hi all...

I've figured out the answer to my issue:

The table name is:  Variable [item_option_new] as this table has a field for "help text" which is the field I was looking for.

The document key varies depending on which Catalog Item the "help text" is a variable of.

     When creating a new record, hit the magnifying glass for "document', then this window pops up:

Hit the "document" magnifying glass again.  Then this pops up:

My process was to search for the "Cat Item" I needed, then search for the "Question" I needed.  then select the "Name" that I needed.

This worked perfectly for my needs.

I hope this helps folks in the future.

Thanks to everyone that spent time researching this.

Dave