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Best way to create a Survey? Record producer or Survey Management

Hello All,  Currently I am trying to create a Technical Survey for multiple users to fill out. A few things I want to do with the surveyCreate detailed help text for questionCreate records for its own tableTrack Users progress on the Survey if they h...

dartx21 by Kilo Contributor
  • 1410 Views
  • 1 replies
  • 0 helpfuls

Update sets with multiple developers

I have been the only developer at my organization until recently.   I have been in my role only a year and have experienced many issues with moving update set from dev to live (I only have the 2 instances).  I have been told that I should open and co...

koliva by Tera Expert
  • 2236 Views
  • 2 replies
  • 0 helpfuls

What is a Business Service?

I'm starting to look at Business Services and their Service Offering records. I'm stuck on matching these SN records with the abstract ITIL best practices of Service Packages and Differentiated Offerings.  The ITIL best practice says a "Service Packa...

pdavidson by Giga Contributor
  • 10130 Views
  • 1 replies
  • 1 helpfuls

Check box field value

This is going to be a silly question but can somebody tell me what the value of a check box field is supposed to be? I've tried true/false, 1/0, active=true, etc. Am trying to modify the description of a request task based on record producer check bo...

nate_weldon1 by Kilo Contributor
  • 9681 Views
  • 2 replies
  • 11 helpfuls

Change state of request when all related tasks are closed

Hi guys,  The scenario is this: I created an application in which one of the UIs creates tasks. I would like the state of the request to automatically change to close complete once all tasks are closed. I created a business rule and sort of merged tw...

oharel by Kilo Sage
  • 14392 Views
  • 23 replies
  • 2 helpfuls

How to change an extended table's field's default value?

I would like to make the default value for the 'state' field within a project record be 1 (Open). The pm_project table extends the planned_task table which extends the task table. The 'state' field displayed in the pm_project form comes from the task...

ty_roach by Tera Guru
  • 2488 Views
  • 4 replies
  • 0 helpfuls

Resolved! Number Maintenance - Auto-Numbering Records

I know it is possible to set auto-numbering format as the prefix for new table records (such as INC for incidents or CHG for changes), but is it also possible to establish an auto-numbering suffix format?  For example: I want all new incident records...

mferich by ServiceNow Employee
  • 10475 Views
  • 6 replies
  • 2 helpfuls

Resolved! record producer

How to access the true/false field in a table from a record producer. Iam using Yes/No variable in RP but when i change the option to yes in RP it is not getting reflected in the table.How to do that??