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Resetting an SLA

Hi All,I'm looking for a sensible way to restart this SLA which is used for Incident Acceptance (there is also an SLA for incident resolution): The reason for which i want to restart it is this: When a team first gets the ticket, the state is 'open.'...

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Resolved! Reference a table to show name instead of Number?

Hi Guys, on my form, I am referencing another table (screenshot 1), however, when I select any of them, it will not show the name on the form, only the number (screenshot 2). Any help would be greatly appreciated.Thank you in advance.

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Resolved! Re: Password Reset Plug-In Auto-Enrollment

Reaching out to the ServiceNow community to see if anyone has run into the same problem and how they have addressed it.   Thanks very much in advance!Scenario:My users/customers of ServiceNow are our external customers, NOT internal users within our ...

esioson by Tera Contributor
  • 5191 Views
  • 8 replies
  • 0 helpfuls

Best practices for Group Setup

Good Morning Community,We're about ankle deep in our StartNow Implementation and we're getting the foundation data ready for importing. One of my tasks is to get our listing of support groups ready and I've got a question about maybe a best practice ...

Resolved! Synchronisation between CMDB and Asset

Hi , i have installed Discovery but when i run a discover ofcomputers , i can see the result in   cmdb_ci_computer but i cannot see the same result in the Asset table   ( alm_hardware ); do i have to create a business rule to synchronize the cmdb tab...

How to sort the Subcategory by name

Hi All,I want to sort the subcategory choice list by name ,i got there is a sequence field in the choice table but we are having 200 subcategory so is there any other way i can do this?Thanks in AdvanceThanks & Regards,Akshay

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Resolved! Link independent stories as children to other stories (Parents)

Is it possible to link indemependly created stories to other stories. I know that if I go to the parent story and scroll to the related list > Click New then it will create a story.The Child story will also store in the "Parent" Field the number of t...

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racheld by Kilo Contributor
  • 1467 Views
  • 2 replies
  • 1 helpfuls

Adjusting Label Width

I created a field for a form. The text in the label is too long and wraps. I know how to make the field itself wider, but how do I make the label wider?

tgoodhew by Kilo Explorer
  • 2012 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to compare two date fields in url query?

Hello List,I have this weird problem, and need some advice.in incident table I created a custom field "u_eassynchedat" as a date. I update it with "javascript:gs.nowNoTZ()", which sets it with current timestamp and at the same time it updates sys_upd...

jaysumara99 by Giga Contributor
  • 3288 Views
  • 4 replies
  • 1 helpfuls

Communication to requestors

I'm looking for some input on how best to communicate with users after they submit a request via the Service Catalogue. Incidents are very straight forward, there is one record. There are three records created when a request is submitted:REQRITMTASKS...

Community Alums by Community Alums  
  • 2219 Views
  • 3 replies
  • 1 helpfuls

users not having access to managed documents

I have installed the Managed Documents plug in and created a document as a test.   However, no one else outside of me with sys admin rights, can see this module or access the documents.   I have looked through the WIKI and other community questions/a...

terrieb by Tera Guru
  • 1090 Views
  • 1 replies
  • 0 helpfuls