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Relationships between RFCs and Problems/Incidents

We are designing our RFC form, and we want to display Problems and Incidents related to a change on the form. I have a question about the out-of-the-box functionality for relating RFCs to Problems and Incidents.It seems that when a new RFC is created...

cdugas by Kilo Contributor
  • 3301 Views
  • 6 replies
  • 0 helpfuls

Distinct or unique values on reference field / lookup

Hey allOn a form i have created a reference field which points to a custom table and this table has NO UNIQUE key.So upon clicking the lookup icon, it should display only unique or distinct values like below it should show only 1200 and 1300.       ...

Nik Amy by Tera Contributor
  • 5833 Views
  • 17 replies
  • 4 helpfuls

Resolved! LDAP: Not all AD Attributes get imported

We like to import data from AD to our User table. And the next Attributes we like to import from AD: sAMAccountName,mail,telephoneNumber,mobile,home,Phone,employeeID But the only ones we get of that list is sAMAccountName,mail. The rest of that list ...

BrwoseLDAP.jpg ImportLDAP.jpg
Alex125 by Giga Expert
  • 8400 Views
  • 15 replies
  • 4 helpfuls

IF Condition in workflow always returns yes

I am try to write a IF condition advanced script that will be yes if some locations but no if it is the rest. This will allow me to assign it to the correct assignment group in the workflow. The location variable is a reference field so im not sure i...

"Monitor" Category and CI

Why does Model Category "Monitor" does not have a CI class associated with it by default?Also, demo data shows Monitor is defined as "Consumable" and is "Consumed" vs "In Use". I would think it to be under alm_hardware.Please help me think through.Th...

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usuglatwala by Tera Contributor
  • 2705 Views
  • 2 replies
  • 2 helpfuls

Resolved! Contract Management Approval

I'm trying to quickly get contract management going, using as much OOB as I can, and that isn't going well.I did find entries on the community about the contract management approval history, but I already have YES checked for "Log user approval activ...

10382 by Kilo Contributor
  • 2271 Views
  • 4 replies
  • 0 helpfuls

Default Sort on sysapproval_approver

We use a related list on our change records to list the individual approvers assigned to the change. If the user does not select a column to sort by, how do we get the default to sort on the approver name field? In the sysapproval_approver.approver f...

thenning by Giga Contributor
  • 4665 Views
  • 4 replies
  • 8 helpfuls

Set Readonly for a List Collector Catalog Variable?

Hi,I can set Readonly for simple variables that originate from catalog requests in the resulting tasks by using a client script on the sc_task form with: g_form.setReadonly('variables.my_variable',true); This works fine with simple variables, e.g. w...

ctu1 by Giga Expert
  • 3525 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to copy 'Product' choice list from Incident to Problem table

Hey everyoneWe're overhauling our Problem module. It looks like the Category field currently on the Problem form mirrors that on the Incident form - note it is not on task table so the field and choice value must have been manually inputted on the pr...

jas101 by Tera Expert
  • 2536 Views
  • 8 replies
  • 6 helpfuls

Resolved! Issue with linking incidents to problems

Usually, within Problems, we have a related Incidents list at the bottom which will show us all INC's attached to the PRB. If we hit edit, we used to be able to search for the INC and attach it to the PRB. Since a recent version update, we now see no...

nosferatu by Giga Contributor
  • 1781 Views
  • 4 replies
  • 2 helpfuls

Feedback options within ServiceNow

In our instance we are looking to open up an option on our self-service portal that will allow for customer feedback.   Initially the thought was to have it be an incident but as time went on, that didn't seem to be such a great idea as that's more f...

Travers M by Mega Guru
  • 3690 Views
  • 8 replies
  • 0 helpfuls

Resolved! Disabling Session Index in Saml login script

Hi all,We are configuring SSO   in service now, out third party IDP tool is not   sending the   session index   in response.     I have tested by commenting   below code in Saml login script , SSO works fine. Just wanted to know is there any drawback...

rnalband by Kilo Expert
  • 2346 Views
  • 2 replies
  • 0 helpfuls