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01-10-2025 12:14 AM
Hey there,
I am creating a flow for one of the catalog item, the initial requirement is to Assign the task to particular team according to selection on the choice field on catalog task level.
If as a fulfiller I select on of the choice on catalog task level the catalog task should get assigned to that particular team.
Currently the flow designer is taking value from the catalog item level that is null(I hide that field on catalog item level), and the flow is not working as per my expectations.
Now I want to get the variable value from the catalog task level(whatever fulfiller selects) into the flow designer how do I get that?
currently i am using get catalog variable but it is taking the response value from item form level.
Solved! Go to Solution.
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01-13-2025 05:35 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-16-2025 11:21 PM
@Ankur Bawiskar @Rohit99 @Shruti ,
Thank you for your responses that was very helpful, however the solution you have provided not worked for me, I choose another way to capture the information from catalog task.
1. Deactivated the variable which was created to capture in the flow designer.
2. Created new field on catalog task added the choices.
3. The field can be only shown on that particular catalog item by using UI policy.
4. Then I tried to capture the field on flow designer and it worked.
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01-16-2025 11:21 PM
@Ankur Bawiskar @Rohit99 @Shruti ,
Thank you for your responses that was very helpful, however the solution you have provided not worked for me, I choose another way to capture the information from catalog task.
1. Deactivated the variable which was created to capture in the flow designer.
2. Created new field on catalog task added the choices.
3. The field can be only shown on that particular catalog item by using UI policy.
4. Then I tried to capture the field on flow designer and it worked.
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01-16-2025 11:33 PM
I believe I provided answer to your original question about variable being null when you are checking on catalog task in flow
Thank you for marking my response as helpful.
If my response helped please mark it correct as well so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader