how to get RITM variable in script include

[keval3]

Hi All,

Please let me know how to get RITM variable in script include.

my requirement is base on above variable (HR Subcategory) resolution notes should be auto populated. 

kindly let me know how to do it.

Thanks & Regards

KP

[Najmuddin Mohd]

Hi @keval3 ,

Yes, as other community members answered, the syntax returns the backend value of the HR Subcategory.

You can also check the behaviour in scripts - background.
GlideRecord the table, and query with the record sys_id.
and, 
if(gr.next()){
 gs.info(gr.variable.variable_name);
}


If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.