How to get the exact copy of a service portal of another instance along with all its configurations ?

[naspy971]

Hi,

I need to clone a service portal from another SN instance, meaning that my clone needs to be the exact same as the one I need to reproduce.

I need to have the same theme, the same widgets, the same pages, the same "block" to get to the articles, etc..

I don't think there's a way to clone all those configurations in one shot.

My questions are :

- What exactly to export to clone another service portal

-How to export

- How to implement it in my own instance afterward ?

Thanks in advance.

[Maik Skoddow]

Hi @naspy971 

this question has often been asked in the Community, but unfortunately the answer remains the same: it is not possible to clone a complete Service Portal.

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[naspy971]

Thanks for your answer.

If not possible to clone it in one shot, at least, can you tell me

- Why is it not possible ?

- What do we need to export/import to retrieve as many configurations from a service portal as possible ?

[Mohammed Kemal · Accepted solution]

Hi There,

Great question!

Here is how I tackle this assuming there is no update set to import the changes of the portal.

1. Create a Portal as desired in the target instance
2. Bring in the XML of the portal pages
3. Bring in the XML of the widgets
4. Configure the Pages to be on the Portal, you can use Designer for faster 
5. Configure the widgets to be on each portal page you have
6. Images and icons may not come using the XML so try to upload anything that's missing

Thanks!