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I need to create a communication task automatically when any incident is promoted to Major incident,I have created a business rule for the same it works as expected for incidents which are manually promoted to major incident but it does not work for

I need to create a communication task automatically when any incident is promoted to Major incident,I have created a business rule for the same it works as expected for incidents which are manually promoted to major incident but it does not work for ...

Resolved! What is hard coding in scripting

Hi All,   I want to know what is hard coding in scripting. Could you please give me different examples. And if our code is hard coded what is the problem.?  And how to avoid using hard coding.   Thanks in advance  

Configure available fields option not visible

Hi  I am not able to see the option "Configure available fields" in Activity filter. Attached screenshot Can anyone please help/suggest what could be the reason (Table: x_inpe_information_isa)   Regards, Anusha

Resolved! converting a duration to hours

Greetings, i have a requirement where --> when an RTO (reference field) selected is less than 24 Hrs, display the message “Default RTO is 24 Hrs. Are you sure you want to proceed with selection”?". i have written a script include and called it from c...

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NewBiee by • Tera Contributor
  • 2002 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to query Order guide Order and Pass to RITM Order

Hi All,  We have an Order guide with several catalog items, we need to pass the Order(At this position) set in Rule base to RITM order field. We use this to control sorting. Please help me with the BR script needed. Thank you in advance!  

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Ljone by • Giga Contributor
  • 1804 Views
  • 3 replies
  • 1 helpfuls

Resolved! Prepopulate fields on a service catalog item using a URL

I am new to ServiceNow but I have been asked to prepopulate a catalog item's variables from a URL that is passed to the end user in an email.  From my searches on the ServiceNow community, I came across two helpful articles and followed their guidanc...

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Colleen1 by • Tera Contributor
  • 13478 Views
  • 14 replies
  • 5 helpfuls

Resolved! Not allowing update of property: "property name"

Hello Experts, I've an UI action (GRC VRM scope) which is setting the system property (GRC VRM Scope) value. This is working fine when I'm in GRC VRM Scope but I'm facing below error If I do it from Global scope. Not allowing update of property: "pro...

Test232 by • Mega Expert
  • 5101 Views
  • 7 replies
  • 0 helpfuls

Resolved! Notifications: Send notification to dynamically selected group

What is: Working on a notification. I see that a previous dev created a notification that looks relatively normal. The "Who will receive" tab on the notification has a valid Assignment group selected, and there's a email script  on the "What it will ...

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