Hi, I have a requirement to remove the existing "Submit" button on the portal and add a custom "Calculate" button on the service portal. I have a couple of fields on the record producer and once all the field values are filled and i click on the calc...
UI policy is not working in making the "assigned to" field on "problem" form to Mandatory. Could you plz help on this resolving this , Below is the ui policy Andalso i have increased to highest order for that ui polocy.
Hi Experts, Need your help in formatting my mail script font/style to be consistent with the Notification we have. We have a notification which per checking is using Arial font, size 12. This notification is calling a mail script. Now, when the noti...
What is best practice to hide choice values based on roles in form and list view?
Hi folks,our customer has the Requirement that he would like to create custom Software Product Lifecycles(sam_custom_sw_product_lifecycle) related to the Product Models from Application Services.With the ITSM Standard Configuration it is not possible...
Hi Experts, I am writing one after business rule on cmdb_ci_service_discovered table to update relationship type in cmdb_rel_ci table. (function executeRule(current, previous /*null when async*/) { // Add your code here var rel = new GlideReco...
Hello team, There is two fields on the form 1) is list type field which is refering to user table 2) is refence field which is readonly & it contains one default group"XXX". When users added to the list field, same users will be created in the group...
Hi, I am creating some Standard Change templates and have a question about Change Tasks. I want to set up a Standard Change template for decommissioning a virtual server. During the Standard Change proposal I can add some 'Standard Change Task Templa...
Hi All, I need to attach pdf file in record producer,please help me here. Example : Click here to download Gratuity form - Form F
Much thanks to John Andersen, as always, for his stellar work on the Service-Now platform with regards to integrations.ServiceNow integration to JIRA through REST API's-John James Andersen I was wondering if anyone had any tips on this. I set this u...
As catalog editor, a rich text variable of a catalog item specifiy a link to a location queue for appointment, When my catalog item and his associate variable set is clone over different instances (PROD > REC, PROD > DEV ...), I want this link to be ...
Hello Experts, I have created a transform map which is linked to the import set table, in the run as script section I have written code to populate some fields at the time of ticket creation except company, script is taking every other field value, S...
I want to hide the PDF export of the UI macro context_form_header. Is it possible to hide PDF (portrait) and PDF (landscape) by editing the XML of the UI macro?Please tell me how to do it if possible.
Hello, I have a scoped application and it includes 4 different modules. Now, I do not want system admins(admin role), to have the access to this application. When I created this application, I specifically added the appropriate role-specific to the m...
Hi All, Is there any role to be given for viewing announcement banner on the service portal? Coz a user is able to see the announcement widget but not the announcement banner Please advice Thanks and Regards, Sandeep
