I'm getting started setting up Change Management and have a couple of questions (assuming a normal type change).Am I correct that the assess stage is where the business and technical sides complete their work and documentation and that the approval i...
I'm trying to use Flow Designer to send email notifications when an incident has not been updated in over 30 days. I have the flow working but it's only returning the first record and I need to return and send notification on all records that meet t...
External form passes json payload to a scripted rest api based around the OOB submitOrder(). This process works as expected. Values for requested_for and opened_by are being assigned to the REQ.I have had no issues with the code being used to gener...
Hi community members, I want to create an incident with script I was able to achieve it but I want to pick a record producer and create incident using script. is it possible to create an incident by pulling a record producer into script and create an...
Can someone please let me know how to create a interactive filter for list collector. the list collector fields are grayed out. unable to select.
Having some issues creating a script that creates a pop-up when the assignment group changes from "Helpdesk" to "Messaging". Currently, I can get the alert to appear whenever a ticket is opened (regardless of the current assignment group, or what it'...
Hello, Yesterday, I translated my custom application to Russian language.I actually translated the Menu modules of it along with the Labels of the respective fields in the required forms, including the Section Headers.Yet, I was not able to transla...
Hi Guys, I have created one "checkbox" varaible on record producer. Let's say xyz. Also mandatory. And mapped this to a field in backend which is of true/false type. No issue when user genrally fills all the fields and submit. But if the user didn't ...
Hi All, I have extended the incident table and created a new table. The problem is when I post a work note or a comment, it does not get updated in the activity stream under the notes tab. I have selected all - in the Activity Filter yet I don't see ...
Hello, I have a requirement to create a report "item not yet started" (request not viewed by assigned to person). I have created a custom field and not included in form and I need to update the field to true to use it in the BR I have created a displ...
Hi, I am trying to find where the search controls are on certain fields. For example on an incident you can search for a caller by email address or name. On Configuration Item I can search by name but I'm trying to get it to be serial number as well....
Hi All, How can we dotwalk and get the state of the change in approving field in approval table. Kindly assists.
Hi, I want to add a label in bold, red color in a catalog item. Please help me? I thought of creating a new Macro and add that as a variable. But I do not see "Macro" type variable in the list. Thanks, Vaishnavi
Hi All, I hope everyone is ok. Situation i have a catalogue item with a variable set. This variable set has a variable called "business unit" and identifies in which business unit the employee works. It is defined as a select box and values are defin...
Hi All, I have created a custom list collector in service portal same as OOB list collector . Its working fine I can able to move data from left to right and right to left. The issue am facing is ,Whenever I place a request after clicking check out ...
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