How to get to catalog request using ATF

[Troy25]

Hey guys,

I am trying to test a catalog request using the Automated Test Framework (ATF).  I would like to validate some fields in the sc_request table after ordering a Catalog Item.  So I am wondering how to I open an existing request that I just created.

Steps used in ATF:

Impersonate User

Open a Catalog Item

Set Variable Values

Order Catalog Item

I can query the request item using the following:

I can also query the catalog task using

However, how do I query the request in the sc_request table so that I can then open up the form?

Thanks in advance

Troy

[Community Alums]

Okay I am guessing "glide.sc.checkout.twostep" is set to 'true' on your instance. Can you check this property on 'sys_properties' table.

If that property is set to 'true', the ATF will not execute as expected as it is a known issue (https://hi.service-now.com/kb_view.do?sysparm_article=KB0695998)

Set that Property to "false" and re-run your ATF, it should work. 

Let me know the result 🙂

[Troy25]

Thanks so much shruthiub.  Worked a treat 🙂

Appreciate the help.

[Priyanka Chandr]

Hi Troy,

Please have a look into this that will  help you in all way

https://docs.servicenow.com/bundle/orlando-application-development/page/administer/auto-test-framewo...

Kindly mark it correct and helpful if it is applicable.

Thanks,

Priyanka

[Troy25]

Thanks Priyanka,

I had gone through this article but only shows how to open up a requested item, approval and tasks.  It doesn't actually open up the request.

Any other suggestions?

Thanks

Troy

[Ankur Bawiskar]

Hi,

please select the Request field from the data picker of Order a Catalog item step to open sc_request record

Screenshot already mentioned in previous reply of shruthi

Regards
Ankur