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How to Remove Attachment icon on Record Producer

if i am using " g_form.disableAttachments" I am getting this error : in portal it was saying : g_form) [DEPRECATED] Method disableAttachments is deprecated and unsupported on mobilecan any one suggest me what is the best way to do

chintu2 by Kilo Contributor
  • 3518 Views
  • 8 replies
  • 7 helpfuls

Resolved! Problems and Problem Tasks

Hi all, I was wondering whether this was possible - I'd like to be able see how many related problem tasks there to each problem (like the related incidents field in Problem) I've created a database view that links problem ID to problem task but the ...

Email filter ignore header X-ServiceNow-Generated:true

Hi We are seeing an issue with the email filter Ignore header and more specifically the condition X-ServiceNow-Generated:true. As I understand it this condition is created to stop e-mail loops from happeningen between different Servicenow instances w...

Set up notifications for Agent Workspace

Hello, I have a requirement to configure notifications for agent workspace. But I'm not able to see the notifications tray icon itself. Could anyone please help me with it. Thanks in advance!

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Trupti9 by Tera Contributor
  • 785 Views
  • 4 replies
  • 0 helpfuls

How to make text of Label type in Bold

Hi All, I want to make Header in Bold. I have created it as of Label Type and I am not able to make it bold and big. Could any one please help me in making this text bold. Below is the screenshot for the reference. customization is header here. I wan...

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taqdeer by Tera Contributor
  • 6429 Views
  • 26 replies
  • 7 helpfuls

Resolved! Catalog item approval request should go to particular group..

Hi All,I have created one category and 4 catalog items in the service portal so, as a process owner, The request from these items should flow to the group members of the group "XXX" for approval so as to grant the requester an ITIL License. How to do...

Major Incident workbench: Communication tab template modify

Hi Team, I am looking for a solution where under Major Incident workbench : communication , there are OOTB 3 templates are given. If the MI Manager sends out the first communication -Initiate Major incident communication, I have created a template to...

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aans by Tera Contributor
  • 1018 Views
  • 1 replies
  • 0 helpfuls

Report through Datasets

I have created an Line  graph trend analysis of incidents opened and resolved during week period using datasets. While running the report, The data (count) is grtting displayed for only one report (line). Is there any idea how I can  display of both ...

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How to renew a X.509 Certificate

One of my colleagues received a message of : "Your ServiceNow X.509 certificate is about to expire in 16 days" When I checked which certificates were expiring it was our Login Certificate and our SSO Decryption Certificate. My question is how do I ge...