Resolved! Reports in ServiceNow Dashboard not loading
Hi All, Few Reports on the Dashboard are not loading(Widget cancelled - maximum execution time exceeded).Can someone please help me with the solution.
Forum Posts
Assessment Instance questions not getting created on assessment instance record
Hi,I am creating assessments records on the assessment instance manually on submission of a catalog.The catalog will have an attachment with the list of applications values.I will be creating records on the assessment instance table for the list of a...
Resolved! Best Practices: New Hire Onboarding
Hello ServiceNow Community - I am looking for some ideas, specifically on what you have been doing with the New Hire Onboarding. We have a great New Hire request form for hiring managers to collect information and our IT fulfillers to complete the pr...
Resolved! when transform map runs it should not create any record only run script should create a record
Hi Team, I need to run a transform map to create a record using the 'run script'. There are no field maps available but still, the empty record is getting created. these empty records are not created thru 'run script'. Any Suggestion?
Resolved! Show all Requests and Incidents from Caller, in Related List
Hi Folks, Is there a way to display all requests and incidents from a caller, in the related lists on a Incident or Request? Our technicians would like to be able to see all INC's and REQ's from the submitter, when working tickets. Thanks in advance...
For variable type Label need to display field message in Service portal
Hi I have seen few posts ..For label showfield message will not work in service portal. But is there any other way.1. My scenario: i have one variable with type Label in catalog item i need to show field message for that particular catalog itemCan a...
Assessment / Survey Related Field Additions
In asmt_condition, you have the option of defining Related Fields, where you can associate values from the target table being leveraged on the assessment survey to capture those values. Digging through the script includes and functionality, I didn't ...
Agent Workspace Inbox Notifications - Sound? Alert?
We're implementing Chat with AWA with Agent Workspace. All seems well...except..when new interactions hit an available agent's inbox, we're not seeing any notification other than interaction. Is there supposed to be sound? Browser notification? Anyt...
Resolved! How to get the user list who all are not part of any group in snow
Hi All,Could someone please help me to get the user list who all are not part of any group in snow,Thank you
Resolved! Is there a charge for Release management?
Hi.Tell me about release management.The contract of the project I belong to is the ITSM Standard, so release management was recognized within the realm of licensing.However, when I check the ServiceNow Product list screen of the instance, it is liste...
Resolved! Clear the latest value in the list collector field
Hi Experts,Could you help me in clearing out the latest value in the List collector field of a catalog item.Example: If user enters some IDS in the field 'Funding Source and Structure (AIM ID(s))' and if the ID was already used it throws an alert on ...
Resolved! Field "Channel User Profile" on Interaction records in Service Operations Workspace
What is the purpose of the field "Channel user profile" that is showing up when we are manually creating an interaction in Service Operations Workspace with Type "Phone"? Thanks
How to get the display value of the Serial number in a catalog variable.
Hello, How can I show the serial number as the display value for the serial number variable which references the hardware asset alm table?
Reporting on all SLAs, showing business elapsed vs. SLA definition duration time
Hi, I have the requirement to create a report that basically shows that the average resolution time of an incident vs. the duration specific in the SLA definition that attached to that incident.It's worth noting that we're talking about OLAs that, as...
What is Conflict Status in Change Management
Can please explain ,---> what is Conflict status field, what it will explains use. & what is Conflict Section , what it will explains
