Hello everyone, I have a slightly confusing situation here. When I open a NEW Story record (rm_story), I'm able to fill out the form and add attachment to it, then submit it. However, when I go into and existing Enhancement to create a NEW Story, ...
Hi Team, I have one requirement. For Ex : We are having an one order guide, and we are raising the request from that order guide. That order guide request contains 4 RITM's. If first "RITM" got cancelled or rejected, other "RITM's" also should get ca...
As a standard process, we always have to send emails asking for approval and register them under Activities. This is working with workflow.I have created flow designer one of the catalog, email is being sent (asking for approval) but in the RITM acti...
Hi. I clicked the Activate button after creating a subflow, but the subflow is not activated.After clicking the activate button, a "success" notification appears at the bottom right, so it seems to be successful.Do you know any solution?
How can I change state from open to closed incomplete for all requests, requested items & catalog task table's records (whose state is currently open), I need to do this in bulk via script please, anyone, provide help
how to create staging table and fields in it?
Hi All,I have a requirement to auto populate field values when clicked on new from related lists. There is IA form and I have two related lists IAV and MV. if MV is created from related lists in MV form both IA and IAV should be auto populate by OOO ...
Hi All,1] We have Special Handling notes table. On list view we have one column called 'Related Record' and it is a reference to the Account table.2] The issue is when we try to search any account name e.g. *XYX_account_name from list, it didn't ret...
We have a requirement called 'Copy every Work notes from Interaction to Associated Incident Record', Once the Interaction is Associated with the Incident, and in Interaction if work notes are updated, the same should reflect on the Associated inciden...
Hello All, Can we keep the data within ServiceNow for 7 years?If not, then for minimum how years we can keep the data within service now? Went through few serviceNow articles related to data retention it says : data lives in your instance as long as...
Hi Team, I've got a curly Platform Native question; One of my <customers> have indicated they have ~3000 employees who do not have <customer> system logon/email accounts.<customer> indicated that they will want these employees to access ServiceNow ...
Hi ALL, it's always good to know what goal are we aiming to achieve, having said that and from best practice perspective, I wonder how many incidents per Endpoint or per user would be acceptable within an enterprise according to technology standards,...
Hi all, We are receiving the error message multiple times and we implemented one after insert Business rule to add some checklist item in work note when ever change is created it is working fine when there is no error message if we got any error me...
Hi All,I am having 1 test step to update comments when Re-open incident UI Action is clicked. Step number 6 is getting failed.Unable to set field 'comments' to value "Test ATF". Field comments is not editable , this failure message is appearing. Kind...
I have field in a variable set and this variable set is included in 130 catalog items. And I want this particular field to be hidden for 2 catalog items and show in all 128 catalog items.
