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Flow Designer: Multiple Approvals at the Same Time

Hello! I am attempting to create a Request that a user can select multiple software from a list collector. If a user selects 3 different Software Models, I want it to send to all 3 of the Product Owners at the same time. As I currently have it, the a...

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A_Nelson by Kilo Expert
  • 4777 Views
  • 9 replies
  • 1 helpfuls

ReOpen Incident Option on Service portal for end users.

Hello Everyone, I have a requirement where I need to provide Reopen option for incidents to end users on portal. We have this "Incident Standard Ticket Actions" OOB widget which already has the option of Reopen but it is not available on portal, only...

More than 10mb base64encode is not working

Hi All,I want to send encoded data of attachment upto 5mb it is working fine , but i am sending client more than 10mb file it is not converting into base64encode as i am using dataAsString, please suggest me the internative of this my br is running o...

Debarpita by Tera Contributor
  • 1373 Views
  • 3 replies
  • 0 helpfuls

Resolved! Create a Notification for the Agile scrum task

Hello, Currently when I complete a story, I send an email to the BA that it is ready for testing  I need to create an email notification that goes to our Business Analyst alerting her that there is a completed story that is ready to be tested (Testin...

Restrict groups to assign the ticket to a specific group

HI All,  1. I have a task where user  would like all tickets that currently route from Group A to Group B, 2. And also no queue should be able to assign tickets to Group A except  Group B, Group C and Group DAnd I tried looking the workflows to chang...

DSV22 by Tera Contributor
  • 1466 Views
  • 3 replies
  • 0 helpfuls

Resolved! Change time series on report

I'm looking to report on an SLA's 'Business Elapsed Time', but the default groupings are too large (see screenshot attached). I'd like to reduce the intervals to '<2 hours', '<5 hours', '<8 hours' etc...  Can this be done?

Screenshot 2023-07-31 121312.png

Resolved! Auto Populate Task Board

Any way to automatically populate Visual Task Boards?   I'd like to take any incident, task, problem, demand, etc.   assigned to a certain Group or Individual and have it automatically get added to a VTB.     Thanks.Jim G.

jimg_ by Kilo Explorer
  • 5624 Views
  • 9 replies
  • 2 helpfuls

Need to apply user criteria to Change model

Hi Team,Reqirement is to show 'normal' change model only for users who are part of division - normal.Here division is a custom field (reference) on 'cmn_department' table.So if user is part of department abc and if that department has division as 'no...

rambo1 by Tera Guru
  • 1283 Views
  • 3 replies
  • 0 helpfuls

Resolved! Report - Change Request and Change Task

Need to create a report, where I can see the Main Line as Change Request and then the Sub lines as the Change Task related to that CHG with some details. for example: CHG1134 |  [Details]CTASK 1 [Details]CTASK 2CTASK 3CHG2365CTASK 1CTASK 2CTASK 3

riagarwal by Tera Expert
  • 1883 Views
  • 1 replies
  • 1 helpfuls