Hey Team, What is the Difference between Incident_sla and task_sla Table? Am I correct in assuming that task_sla will contain all the Incidents, Catalog Tasks and RITMs which have SLA attached to them? Thanks, Ekta
Hello team, How to find which table is created with which plugin change risk assessment threshold table is created in instance when one of the plugin is installed? Thank you,
Hi, Is there a way to get the Asset history assigned to a user on User Table? For Example: If I check my profile on User Table, all my assets which were previously assigned to me and which are currently assigned to me is visible on the User Table som...
Hello, I enabled audit for the sys_user_group table and its working fine for all fields. But when I removed users from the group member related list or removed any role from roles related list they are not getting audited properly. They are only gett...
Hi, I'm trying to restart the change request's workflow on a field change with advanced business rule. The workflow first activity changes to grey (restarted) and start running again but it is not asking for approvals again (the rest of the workflow ...
Hi extert, i have sent the email from incident to affected user and then user replied with that mail with attched some png image . The mail i can see on incident form which user sent me , but unable to see that png image which user attched . saw th...
What is current thinking/practice on CRB/CAB approvals? Especially requiring CAB attendance and approval for all production changes? thanks
Standard change proposal, modification should be available to users with itil or admin role. I'm experiencing an issue where as someone with admin role, everything is working fine when Proposing or Modifying Standard Changes, but as a user with only ...
Hi, There is a choice field in our catalog so whenever the mouseover was done on the choice field a text should be appear Thanks, Asish
Hi Everyone, I have a question, when I process the request using my admin account this below script is able to work. But when I am using my normal account this is not working. Is there something that I need to do to make it work using my normal acc...
Hi, I have a custom table(u_userslist) in which two fields are of List type(Primary users and Backup users). I want to auto-populate all the selected Primary users and Backup users in the List collector variable(all_users) on the catalog form. Thank...
We currently have GMT timezone for UK users, but for the summertime they use BST, this causes their tickets to be timestamped with a 1-hour difference.Any suggestions on fixing this or how to add BST to ServiceNow for summer time?Explanation of BST a...
Hello, maybe someone from the community can help me, we have this UI Action ="Cancel" in RITM form that can cancel the request.In some request items, when the support person normally cancel the request:State = Closed IncompleteStage = Request Cancell...
Good afternoon, everyone! I'm looking for guidance on the best way to restrict most email notification templates from sending to members of a specific assignment group or email domain. Ideally we only would like to have this group receive email notif...
We have implemented several notifications against Incident table with different WEIGHT value with 10, 20, 30 by different implementors. Does anyone let me know what the purpose of the weight field of the notification? Is it precedence idea? No notifi...