SLA Definitions for Outages
We have a need to create SLA definitions for Outages like what we have for Incidents.
Forum Posts
Multiple SCTASK based on Quantity
Hi, my requirement is create multiple SCTASK based on quantity value selected by requestor in the catalog form. Can you suggest how should i implement this with flow designer? thank you
Resolved! Is the attachment encryption under Column Level Encryption free or paid?
Hi All,Is the attachment encryption under Column Level Encryption free or paid?I checked few videos and article which shows about enabling the 'Encryption Support' plugin but in latest releases its changed to Column Level Encryption and even after en...
Resolved! Variables visibility condition
there is check box and a reference field on catalog item which referes to ABC Table. if fields on table is empty and check is False then catalog item variables should visibleif check box == false and referencefield.table fields == emptythen XYZ vari...
Missing a custom field on Form template - only when editing the template from incident form.
I have template TEMP101 and i have custom field called (High) in that templateTEMP101, when i try to edit the template from incident form by clicking on edit it is not Populating that custom field (High) alone . All other system fields are present. ...
Resolved! Where can I change the limit of catalog items/widgets that show per category on the portal
Where is the system property or script for the Service portal to change from showing 9 Service catalog items/widgets to something more, like 20, so we can avoid having to keep clicking the 'Show More Items' button? Here is a screenshot of our current...
How to Hide Comments fields for resolved and closed incidents in Portal
Hi All, I need your help, How I can hide the Comments fields in portal for Resolved and closed incidents to users. Please see the attachment. Thanks in Advance.
Resolved! Client Script
@Ankur Bawiskar/friends, Sir please help I need to Update the State in RITM which is showing as what ever the value is showing below I have to make it to closed complete - state. When the stage is complete 1- work in progress2 - pending3 - Open PLE...
Resolved! Allowing a vendor access into our instance so they can view all of their incidents
We have a vendor that monitors and manages all of our security cameras at all of our sites. I would like to know how to allow or enable this vendor to have the ability to see every ticket that they have, closed and open, as well as create incidents (...
Need to integrate Prometheus to ServiceNow tool
Hi All, Need to integrate. Prometheus to ServiceNow tool, so kindly let us know what are the steps we need to follow and please share the relative document regarding. integration of Prometheus to ServiceNow. ASAP. Thanks,Sneha K S(ICORE-CIS)Wipro
How to hide View option in incident table from the Context Menu?
I would like to ensure that only users with the admin role are able to access the 'View' option from the context menu in the Incident console. For all other users, the 'View' option should not be visible
Resolved! I understand that quantity on order summary can only b = 1 but is it possible to hide it?
I am working on my first two order guides and having an issue with the quantity. If a user orders a quantity of an item that is >1, when they get to the Summary screen for the order the quantity shows as 1. From what I have read, this cannot be udp...
Pre-filter slushbucket
I would like to have a slushbucket filtered automatically. For example, the slushbucket must display the users of a given company. I would like to have it filtered automatically and not manually supplied.
Resolved! Split a List Collector Variable to an array
Good Afternoon SNC, I have a form on the Service Portal that allows end users to request 1 or more users be added to a resolver group. They do this by selecting users from a list collector (variable name: members) and moving them from the left-side...
Resolved! database view where clause
Hi all,I have created a database view where I need to combine security incidents opened by "x user". and the sys_user table. I need some help with the where clause to connect the tables and show the user's details based on Security incidents opened ...
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