When testing Connect Support, I think I recall being able to create an Incident (as a Quick Action) which carried across into the Incident record the chat dialogue (cant recall what happened to any attachments exchanged during the Connect Chat dialog...
Hi Team, Good Day! I am seeing an issue where we are getting below error message in response, whenever hitting table API (incident) in order to create an incident. { "error":{ "message":"User Not Authorized", "detail":"Failed API leve...
****I want to download selected files from incident instead of all could you please help with the script***
Hello EXperts, I have a custom action to populate data in a flow. Although it is showing the result when I test the custom action separately, but in flow, the output is populating empty value. But the input value is taking correct result. Below scree...
I want to delete five active incident records on incident table.
I'm testing use cases with ATF's and getting an error message at record query step. Error: FAILURE: No records matching query:Parent = LNP0001037 1. Impersonate user 2. Opening record producer in portal page 3. Set variable values 4. Submit record pr...
How are people handling recurrent maintenance tasks in servicenow? Currently we have about 20-30 recurrent tasks that our IT team needs to do at regular intervals, most are weekly, some monthly, and a couple annual/biannual. Each task would be assig...
On submission of a Incident form, without populating any of the fields, I click on the Submit button. I will get an error message saying caller and short description fields are mandatory. How to debug which is the data policy or UI policy that throws...
Hi, In Change Management, ServiceNow displays the Delete button which allows users to delete change requests. Some companies keep it visible, others hide the delete button. My initial thought is why would we allow users to delete request. From an au...
Hi All, I have a PA Dashboard called Cloud operations workspace which doesnt provide export functionality. Customer wants to export the data in excel. Could you please help me how to configure the export functionality there.
Hi Team, We have Event Parm 1 and Event Parm 2 in Email Notification. There are set of users getting notifications on these two parms. How can I edit or add user's on these two parm's, from where I can do amend this list. Please help. Thanks Ashok
Hello Everyone! I am looking to updates an existing record on a table rather than inserting a new entry using record producer. The record producer contains one reference variable, once a selection is chosen, I have a script that populates the releva...
Hi, I have a requirement where the user are able to close the incident from the list view without the closure notes and closure codes. I need to make sure they should fill the close notes and close codes before resolving or closing the ticket. I have...
How to add URL into system properties and refer it from html code ?
Hi , I have a requirement where I need to filter all the records on the task table which have tags attached to them. These tags are stored in the Labels table. But when I open a list view with the column 'Tags', I cannot do 'Filter Out' for the empty...