Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

how to give impersonate role to a user? Kindly help me with it.

Neelu S
Tera Contributor

how to give impersonate role to a user? Kindly help me with it.

1 ACCEPTED SOLUTION

Open it, go to users tab and add user, if Users tab is not available first then add it by going to related list and then do this. Mark my answer as correct if that completes

find_real_file.png

Please hit like and mark my response as correct if that helps
Regards,
Musab

View solution in original post

7 REPLIES 7

Musab Rasheed
Kilo Patron

Hi Neelu,

Go to user profile, scroll down to 'roles' section and click edit and select 'impersonator' role and add it, ask user to log out and log in.

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

i have followed the steps but i dont see the impersonator role in the list. Kindly look at the attachment

Do you have admin access and you yourself have impersonator role?

Please hit like and mark my response as correct if that helps
Regards,
Musab

yes i have