Resolved! How can I auto populate user location information in service catalog variable?
Hello team,How can the location be automatically displayed by the user in the catalog item? What type do I have to add? Many thanks
Forum Posts
Why can't I see an article template in Knowledge - Administration - Article Templates?
Hi, Can anyone tell why my custom KB article template is not visible in Knowledge - Administration - Article Templates, or if there is a trick to make it appear here? The instance is the London release, although I am not sure how important this is. L...
Getting Error: java.lang.NullPointerException in the flow designer
Hi, I created a catalog items with two choice fields and one is dependent on another. 1. category -- values are database and Network 2.Subcategory- values are depending on choosing the value of category. I have created a flow designer ,if category ...
Restricting access to certain fields with ACL's
Hello, I have a requirement to provide read-only access to 10 fields on a table. I've created a new role called "myapp_read_only". This role has been given to the users in question. I've created a Table level ACL and added the "myapp_read_only" role...
ITSM Workshop Slide deck
I remember someone telling me once that ServiceNow provides ITSM Workshop slide deck to help explain to a customer and provide a small walk through of each module after a new release. I am looking for details to include Incident Module, Problem Mang,...
How to Auto populate the values by using Glide Ajax
Hi All, How to auto populate the values in Reference fields (Name, Location) by using the Glide Ajax. Regards Adi Narayana
Adding an Extended Tooltip to a Variable
Hello, I was wondering if there was a way to create an extended tooltip to a checkbox variable. Currently, the tooltip field located on the variable configuration page accepts up to 40 characters. I need to include a tooltip that is able to handle 10...
Resolved! How to hide records using ACL's
Hi All, Could you please help me on ACL's Hide "Leaders" group incident records if logged in user is not a member and rest of all incidents should be visible in normal . "Leaders" group members should be see all incidents with out restrictions
Resolved! global.getNextObjNumberPadded() usage
Hi, I am loading data using a transform map ,I unchecked the "run business rule " on transform map . The thing is the numbering of field in the table is set in a business rule every time a new record is inserted with this function global.getNextObj...
How can I automate Incident ticket assignment
Hi Team, I monitor incident tickets in my group queue in service now and based on Product I assign them to responsible teams. How can I automate this task, so end goal is I do not have to monitor my queue in service now every minute, whenever tickets...
Resolved! How to make field mandatory on incident form
Hi All, I have a requirement mentioned below, could someone help me to achieve it. Right now Category field and subcategory fields are not mandatory. when we make category/subcategory fields mandatory by Client script/UI Policy even then the user is...
Abort Action on record producer
Hi All, I have a record producer on custom table. Based on a value of variable on record producer form (if value already exists in table), the record producer should be aborted with an error message and should stay on the same form. How can we achiev...
Create request item from multi row variable set
Hi, I've got a requirement to created as many RITMs as there are rows in the multi-row variable set. I'm doing this using workflow. User can request mulitiple as in one request. It should create multiple RITM for each row and each RITM goes for app...
Resolved! How to copy attachment from one table to another table
Hi I have catalog item that should create a CR usimg workflow.. If i raise a ritm along with attachement, the attachement should be appear while the time creating new CR using workflow.
Decrypting user password in business rule or script
Hi All, There is need to decrypt user password and need to send it from ServiceNow to ITIM (IBM Tivoli identity manager) in string format. I am trying to decrypt password with below code but it is not working as expected. var Encrypter = new Glid...
