Resolved! Integer Field Length
Created a few Integer Fields, Assigned them a Max Length of 4 . But It still accepts more than 4 . How do I fix this ? Thanks
Forum Posts
Resolved! How do you use business services and categories within ServiceNow (Incident)
We are rolling out ServiceNow and are using a business and IT Service structure. There is a category field but it is very generic (unable to connect, receive error message).The problem I have is I think of IT service are too generic so I can do not h...
My Request Widget - No Preview Available
We are in the process of revamping our portal homepage and we would like to include the My Request Widget. When we attempt to add it, the widget looks like this. Has anyone ran across anything simliar?
Resolved! Moving HR Cases to Incidents
Hello SN Comm,I had a question that I am not able to find any good research on.Currently, my organization utilizes the HR Case Management System in ServiceNow - At some point down the road, we are going to want to utilize more of the system as we sho...
How to modify business rules so they update the RITM and request states on rejection
I'm looking for some help as I'm not a scripter. We have request workflows that when rejected by the approver they close the RITM and request with State/Request State Closed Complete. We'd like them to change state to Closed Rejected (a new choice w...
Where do we get the search history
Hi, Where do we get the search history of all users. Users search the Items in the Catalog. Is there any table where all those catalog search history stored. Thanks
Resolved! Blackout windows in change
We are trying to create a blackout window for a specific business service or CI. Currently we have created a black maintenance window to say users are allowed to do changes mon-fri between 8am and 5pm which means when creating a blackout the conflict...
Populate "Requested for" and "Opened for" on REQUEST and RITM
Hi, Pretty basic and straightforward question - how do we populate "Requested for" field on REQUEST and "Opened for" field on REQUESTED ITEM (RITM) when a catalog item is submitted by and end user. I've seen business rule approaches but this shouldn'...
Request and Requested Item SLA Setup
Has anyone setup SLA's for Service Catalog request or Requested Item from a Catalog Request? I have setup SLA's for Incidents and tasks which are functioning. Doing the same setup for request or requested item does not generate an SLA. What am I miss...
Resolved! Adding a new field to all Assets
Hello, I would like to add a new choice field called " Risk Management" to all the assets. Is there a quick way to do that or should I go one by one on each asset tab such as Business Services, Servers, Computers etc.? Thank you. Elif
How to filter out the users list who has HR profile, field referencing the user table using reference qualifier?
Using a reference qualifier, I want to filter out the users who does not have a HR Profile present. the field of the catalog item references the User table.
How to report all incidents that had an outage record end time in the last 24hrs.
Since much of our environment is outsourced, we actually get service restoration times reported back to us by vendors hours after service is actually restored. Especially where the service was in a country where it was off hours for the local offic...
Resolved! Replace global UI Action by new one
Hello, I have created two new UI actions. One should create new button "Save" on incident table, save current record and stay on current record after click on save button. It should replace Update button which redirects to previous page. Problem is t...
Has anyone integrated Yammer with servicenow?
We use Yammer already for our enterprise social communoty and have it embedded as a webpart in sharepoint - is there a similar capability in snow? Idealy to display all activity related to a ecrtain #hashtag or from a specific group? Thanks for any...
ServiceNow integration with Oracle Database to reset DB User Password
HiI am looking for setting up password reset of Oracle Database local user from ServiceNow.Please let me know the prerequisites to set up the integration between ServiceNow and Oracle Database.I am using Jakarta ServiceNow version.ThanksRajan