Help with Timer and approval escalation

[Brad Campbell]

Hi There,

We want to have a workflow to support the majority of our requests which initially would generate an approval task for the user's line manager, all pretty straight forward. But then if the request is not approved within 2 business days it should trigger an approval for the line manager of the user's line manager, the idea is to minimise downtime should the user's line manager be out of office and not set a delegate.

We have the following (attached) that a developer colleague built but it doesn't seem to work for us. It just sits in the original state awaiting approval from the line manager. Also, looking at it there doesn't seem to be any logic that would close off the original approval

Any help appreciated.

Brad

[Deepak Ramar1]

Hi Brad,

OTTB Workflow Activity will wait for 18 days for Approval and only then approval result will be skipped

Kindly update condition of Approval - User only to wait for 2 days.
Then, add 2 days Timer after Line Manager's approval activity to proceed for next step.


Regards,
Deepak Ramar

Note: If you find my comment useful, mark it as correct or helpful.

[Brad Campbell]

Thanks,

There were a number of issues with these workflows. But in the case of the timer it was due to the schedule that had been attached. As it was using working days in the schedule, the 2 day timer was taking longer to run as it could only eat through a maximum of 8.5 hours a day.

I created a new schedule that runs for 24 hours for 5 of 7 days which effectively means it counts the 48 hours correctly.