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How to have a dynamic approval process once the catalog is submitted ?

Snehal13
Kilo Sage

The requirement is this 

After a ServiceNow catalog is submitted,  2 approval task need to be created in sequence defined below

 

1st approval task will be to a group

2nd approval task will be to a person

 

When the 1st approval task goes to the group, any member of the group needs to have a "field" on the approval task to be able to chose a "person" (lookup field on the user table) and then approver the task.

Once the group approval task is approved, a new approver task will be created and assigned to the "Person" who was selected from the 1st approval task.

 

How to achieve this functionality from flow designer to have a "select person" field on the task approval and then next approval task goes to that "selected person" ? If this not feasible, what is the alternative ?

7 REPLIES 7

Please see my requirement again - 

 

 

After a ServiceNow catalog is submitted,  2 approval task need to be created in sequence defined below

 

1st approval task will be to a group

2nd approval task will be to a person

 

When the 1st approval task goes to the group, any member of the group needs to have a "field" on the approval task to be able to chose a "person" (lookup field on the user table) and then approver the task.

Once the group approval task is approved, a new approver task will be created and assigned to the "Person" who was selected from the 1st approval task.

 

How to achieve this functionality from flow designer to have a "select person" field on the task approval and then next approval task goes to that "selected person" ?

I already know of all this. My ask is different on how to set dynamic approver from 1st approval task to the 2nd approval task as this -

 

After a ServiceNow catalog is submitted,  2 approval task need to be created in sequence defined below

 

1st approval task will be to a group

2nd approval task will be to a person

 

When the 1st approval task goes to the group, any member of the group needs to have a "field" on the approval task to be able to chose a "person" (lookup field on the user table) and then approver the task.

Once the group approval task is approved, a new approver task will be created and assigned to the "Person" who was selected from the 1st approval task.

 

How to achieve this functionality from flow designer to have a "select person" field on the task approval and then next approval task goes to that "selected person" ?

Hi @Snehal13 ,

 

You shouldn't have your custom field on the approval record for the first approval, but instead have in the task that actually have triggered the flow and the flow is running on... Basically, where do you expect approver 1 to set the user (approver 2)?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/