How to Hide catalog item on service portal based on users country

[Sanket Pawar]

Hi All,

I have an requrement where the catalog item should be hidden on portal if the currently logged in user's country is Finland . Any guidance will be helpful.

Thanks!

[Community Alums]

And also check these two Sys properties 

- glide.sc.use_user_criteria property is set to true

- glide.sc.entitlement.override has the role only admin

[sushantmalsure]

@Sanket Pawar  mind sharing the user criteria you have defined which is not working.

[Sanket Pawar]

Hi @sushantmalsure ,

Updated the user criteria as mentioned but still the caralog item is visible for finland user,please refer the below screenshot.

[sushantmalsure]

I think you havent copied correctly:

Copy this complete.

var country = 'FI'; //validate this value for Finland
var usr = new GlideRecord('sys_user');
usr.get(gs.getUserID());
if (usr.country == country) {
    retVal = true;
} else {
    retVal = false;
}

Now also it depends on where you have added this.

is it added in 'Available for' or 'NoT available for' related list under the catalog item.

Above code is for 'Not Available for'

[Sanket Pawar]

I have updated under "Not availble for" also updated the script ,still user is able to see the catalog item.