How to Hide catalog item on service portal based on users country

[Sanket Pawar]

Hi All,

I have an requrement where the catalog item should be hidden on portal if the currently logged in user's country is Finland . Any guidance will be helpful.

Thanks!

[sushantmalsure]

Can you please check the user record of this user you are trying with?

and confirm the value present in field backend named 'Country'.

[Dhruv Chandan]

Hi Saket,

The most efficient way to implement this would be to use "User Criteria". Please follow the below URL for details :-

https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/product/service-catalog-manag...

Hope this helps.

Regards,
Dhruv 

[Ankur Bawiskar]

@Sanket Pawar 

Share your user criteria script here

[Sanket Pawar]

var country = 'Finland';
usr.get(gs.getUserID());
if (usr.country == country) {
retVal = true;
} else {
retVal = false;
}

[Ankur Bawiskar]

@Sanket Pawar 

can you share complete script?