How to Hide Comments fields for resolved and closed incidents in Portal

Venu6931
Tera Contributor

‎02-16-2023 10:28 AM

Hi All,

 

I need your help,

 

How I can hide the Comments fields in portal for Resolved and closed incidents to users.

 

Please see the attachment.

 

Thanks in Advance.

 

 

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Kit Kat
Tera Contributor

‎02-17-2023 03:09 AM

Hello,

Refer the below link.

https://www.servicenow.com/community/developer-forum/hide-disable-or-make-read-only-comments-on-clos... 

 

Regards,

Namrata

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