How to hide new button in SOW for incident

[Mk_snow]

Hi,

I have a requirement in Service Operations Workspace (SOW) to hide the New button from the Child Incidents related records list when the parent Incident is in the Resolved or Closed state.

I located the Declarative Action Assignment record for the New action:

/sys_declarative_action_assignment.do?sys_id=fc6a887c53713010ae50ddeeff7b1288

 

However, I do not see an option to add a condition that would control the visibility of the button based on the parent Incident's state.

Could anyone advise the recommended approach in SOW to conditionally hide the New button when the parent Incident is in the Resolved or Closed state?

Screenshot attached for reference.

 

Thanks in advance 🙂 

[Tanushree Maiti]

HI @Mk_snow 

Refer: 

https://www.youtube.com/watch?v=2e-eIy0C9TY

https://www.servicenow.com/community/itsm-forum/how-to-hide-new-button-on-related-list-in-workspace/...

https://www.servicenow.com/community/itsm-forum/hide-quot-new-quot-and-quot-add-quot-buttons-on-the-...

Configuring Lists in Configurable Workspace

https://www.servicenow.com/community/developer-forum/how-to-hide-new-button-from-a-related-list-in-t...

https://www.servicenow.com/community/developer-forum/hide-new-button-on-sow/m-p/3512780

[Tanushree Maiti]

Hi @Mk_snow 

Check This KB: KB1710331 How to Remove the "New" Button from Related List.