How to hide "Estimated Delivery" in Order Status request Portal?

zulhiyatiuwi · ‎03-19-2019

Hello, there anyone know how to hide "Estimated Delivery" in Order Status request Portal?

I have try right-click > Instance Option, uncheck Display Delivery Date. And its not working. The instance is London.

Please help. Thank you.

Barbara L - Gli · ‎03-19-2019

Hi,

On the main platform it can be configured using the cart layout, but on portal it's built in to the widget.

This community post gives good instructions on how to clone and edit the widget, but they are looking at a different widget than the one you're looking at.

If I'm not mistaken the widget you'd like to change for the above image is here: YOURINSTANCE.service-now.com/sp_config?id=widget_editor&sys_id=86eb2c8e9f4332002528d4b4232e708a

And the estimated delivery is at line 28 in the HTML Template. This widget is called SC Order Status.

If you haven't really edited widgets or worked in HTML before, remember that commenting out a line in HTML is a different format than JavaScript.

And the portal page you want to edit is the order_status page, which you'll want to change in the Service Portal Designer (try going here: YOURINSTANCE.service-now.com/$spd.do#/sp/editor/order_status/eab0f4029f8332002528d4b4232e7065 to switch out the widget with your edited cloned widget)

Hope this helps!

View solution in original post

Allen Andreas · ‎03-19-2019

Hi,

While on that screen, if you press ctrl+right-click, you'll see a menu pop up. Please choose "Instance Options", from there, you'll see this menu and simply uncheck the box for Delivery Date:

Please mark reply as Helpful/Correct. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

zulhiyatiuwi · ‎03-19-2019

Thank you for replying to my question. I already uncheck that checkbox. but the estimated delivery still appear. 😞

Instance that i work is London. And as you said, this is working in Madrid.

Allen Andreas · ‎03-20-2019

Not sure why it's not working for you...from my suggestion, considering I did it myself, it worked for me, thus that's where the screenshot came from. This scenario was done on my PDI which is on Madrid. I don't want your reply to my suggested solution to misguide others. It does work.

Thanks

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

zulhiyatiuwi · ‎03-20-2019

Should i delete my reply to your sugestion? This way just not working for the instance that i work. That was my screenshoot from the instance. But the instance is still london version not madrid. I have search this solution before i create new question in here. And i found this solution before, but just not working for the instance. Because that i create this new question. Im sorry, i dont want people misguided too. 😞