When incident is Created then system should send email notification to caller manager via event?
When incident is Created then system should send email notification to caller manager via event?
Forum Posts
Resolved! Records cleaned or deleted by Table cleaner (sys_auto_flush.list) can be retrieved?
Hi, Can we retrieve the cleaned or deleted records by Table cleaner (sys_auto_flush.list) from Deleted Records option? I have some staging table and Auto Flushes rule set for this table, just wanted to know if there is any way we can retrieve the cle...
Attachment is not showing in interaction record if we open interaction from list view
Hi All,Whenever user reply to an interaction record with attachment ...both attachment and mail is visible in workspace view of interaction...but whenever I am opening the same interaction record from list view of table only mail is showing attachmen...
Resolved! Hide Variable Set on Back end order Guide
Hello - I'm trying to hide Order Guide variable set from catalog items when a user tries to submit an Order Guide. To do this, I've below catalog client script which works great when a user submit the order guide from the service portal but the same...
Resolved! hiding variables on order guide
Hi Community,I've seen a couple threads regarding hiding variables for a catalog item when they are included in an order guide. I'm using a catalog client script and it appears correct to me, but it's not working.Anyone see a problem with my script...
Need to populate table name based on Type field
HI I have a requirement, In a flashes form (name of the table flashes), there is choice field called type. choices: user, location and account.and there another field called table name its data type is table name so this field will display all tables...
Resolved! Create ACL on SC TASK table for the visibility of the 'New' button
Hi ,I need to give create access to certain group and specific catatog item on sc task.I have created below script but the script is not returning true , may i know where is the issue here?
Close SCTASK and RITM when Request is Closed
I need to close the RITM and the SCTASK associated with the Request when the Request is Closed. How can I achieve this? Thanks,Mallika
Resolved! Transform Maps - unable to insert data into table
Hello - I am importing data from a SQL server so I created a Data Source and everything working fine until pulling the data into import set table. When I test load 20 records I can see the data in the import table. but I just mapped a string field bu...
Resolved! Hide Variables in service portal view
Hi Community, We want to hide few fields for a catalog item in service portal which we achieved using UI policies but the issue here is after the ticket is submitted in the portal the hidden fields are showing up and the data is showing up if an acti...
Resolved! how to make REQ form as read only when state is closed complete for particular catalog item.
In my requirement, service management is the name of catalog item. If the request is closed complete the form should be read only. I tried to use UI policies but, I can't done for service management catalog item alone. So, Please suggest how to make ...
Remove rejected Change approvals from change request
I need help with the BR script or workflow action to delete the approvals on change request.Is it possible to have approvals removed when a change is rejected and sent back to new? Meaning, a change gets approved by someone, then rejected by someon...
Resolved! Filter assignment group to specific groups that current assigned_to user is a member of
Hello, all. I recently setup an advanced reference qualifier on our assignment_group field to return groups that the assigned_to user is a member of. I'd like to further filter that query to show only a specific group type of "itil" and hoping one of...
Sending Back a request to correct certain fields
Hi I would like to understand if it is possible to send back a request (form) to the requester so he can adjust the field? Thanks. Stijn
Resolved! Uncaught ReferenceError: is not defined at HTMLButtonElement.onclick
Hello guys I am trying to download the pdf format but unknowingly I get this error as Uncaught ReferenceError:downloadIncident() is not defined at HTMLButtonElement.onclick did anyone face this issue while working on UI pages?
