Greetings, did anyone implemented the granular delegation (part of HRSD / additional plugin) for ITSM? It's really simple to define the delegation tables and delegation rules but I'm struggling with the ACL Rules. So e.g. for Request Management. If I...
Hi all, In agent workspace on incident record when attaching an article how can I set that in the comments section instead of additional comments to work notes (so not to be customer visible) thank you!
Hey ServiceNow superstars! The requirement is to auto-assign incidents, when they are first created, based on the presence of specific keywords in Short description or Description. One group will only have one assignment keyword. Second requirement i...
I wrote an onload client script on "incident" table to make remove some choices in the state field when the record is in in progress. The script is working fine on "Agent Workspace" but it is not working as expected on "Service Operations Workspace"....
Is there a way to centrally check the list of Roles that are directly assigned to users using ServiceNow? Now I'm opening each user to see the Direct Role. Is it possible to display a table-like list in Direct Role? I want to create a list of Roles t...
Hello experts!How are records generated on the Vendor Score KPIs [sn_itsm_vendor_score_kpi] table?I followed the steps stated on this document but scores remain empty. I've also executed the Scheduled Data Collection Jobs on each KPI but nothing will...
Hi,I have configured a CMDB orphan rule in the Health Dashboard identifying orphan MS SQL Database CIs in cmdb_ci_db_mssql_database if they do not have the CONTAINED BY relation to a MS SQL Instance CI in Fcmdb_ci_db_mssql_instance. I now want to con...
We've used http://www.servicenowguru.com/system-ui/ui-macros/add-me-ui-macro-user-group-fields/ to add the "Add Me" UI macro to the Assigned to field on task table records (Incident, Problem, Change, Catalog Task, etc.) to give people a quick way of ...
Hello, I have created new survey for Incident and for that, I have put the below value as Introduction notes in surveys. I am using new Assessment and Surveys and I am triggering the survey through trigger condition.“We recently resolved/completed "$...
Hi All, I want to update records , I am using coalesce on name field but i want to update only active records in target table.how can i achieve that. I am using before transform script ,but it is not updating the records where active is true and nam...
I've created a freeform VTB and assigned a task to a user; however, I don't want that user to be a member of the board (just a task assignee). The user gets the notification that they have been assigned a task, however, they cannot access that task. ...
As an admin, I'm unable to perform AQI and answer the AQI question in Agent Workspace. the Answer field is not editable but the same can be done in Native UI. Can anyone help in resolving the issue.
Hello Experts, I have a custom table A where we create records to allocate multiple assets to different locations. On the Hardware table we have a reference field to table A record. I need to create a UI action on table A which on click should update...
Asset and CI field mapping doc So in the limited testing of this functionality it appears to work as expected when you are updating a CI or Asset directly through the UI. However, i'm observing it not performing the sync defined in the mapping, when...
Hello All I want to customise homepage image of my ServiceNow Now Mobile App. Is it configurable or not? If yes, how should i do it? and i also want to change this description of tickets while opening 'My Request'. It is currently showing short des...
