We enabled dynamic translation, all work good with ADMIN account, clicking translate button beside incident.description does the work as expected as Admin. Being itil or end user, clicking same translate button on same ticket getting error into the c...
Hi all, I have a requirement to display sc_task details on portal in the same way as displayed for RITM. On clicking the RITM number, another page with all its details opens. I'd like to have the same for tasks as well. Can someone plz give me a i...
I have created a variable called information with choices yes and no. Require flow designer for this.So whenever user selects YES -2 catalog tasks to be created and it should be assigned to two groups Next if user selects NO- one catalog task should ...
Hello ! I am doing a customisation where this one specific C.I is connected to a Catalog item via a UI action. This particular CI form has a button which on clicking redirects to the Catalog Item. How do I ensure that certain values from some fields ...
I have a requirement to add Adhoc Approvers on knowledge approvers, but I am facing issues with "Edit" button on approvers tab, omit edit button is unchecked still edit button is not visible,can anyone help me on this?
Hi,I want a report from the relationship table, cmdb_rel_ci that gives all the relationships group by parent class, child class and the relationship type with the relationship count.For example- Parent Linux Server to Child VM Instance of the type Vi...
we have one single line Text variable in default value i am given 1but it's not displaying in portal But above default value is not reflecting in Portal please check below screeshot. so please let me know what is the issue
Hi All, Can anyone help me with this, please!!I have a custom field on the Change table (Affected countries) that references the 'cmn_location' table. I need to add a condition to show only a few countries while creating a standard change proposal. S...
HiCreated a Business rule on incident table, where it should insert/update the records based on assignment group and active field.And it should allow maximum 5 records with same assignment group, if more than that it should abort the action. BR will ...
Hi @Pavankumar_1 Trying to create multiple records from JSON using the below script but the records are not inserted. Script: var reqbody = request.body.data; var parsedData = reqbody.alerts; gs.info("event : REQ " + reqbody); for(var i=0; i<parse...
Hi Can anyone help me with the scenario for non-Process Specialist user groups are not able to edit the Parent Incident field on a Closed Incidents.What is the process for this ?
which roles can move the Problem to the Closed state from Assess state?
Hi team, I have a customer who has a Service Level based upon Change Success. My intent is to use ServiceNow as a source of truth reporting on the SLA Tasks however I do not understand if it is possible to create non-time based measurements in Servic...
Hi All, We are trying to use the OOB hardware asset management which comes as part of the ITSM product. I understand that there is a link made when a CI is created to an Asset record based on the model. We have instances though where we will have a ...
Hi ServiceNow Experts, I working on an integration with ibot and have an issue generating the value using slice and split. I am receiving the respond in the below format. That contains user id, server name and group name in double quotes, all these a...
