How to auto-set the priority of the incident, when an incident is created through the inbound mail address of the particular assignment group to p3. How to set using business rules. Could you help here.
Hi,Issue: When creating change Tasks on the change form, the values in the List View Fields (Panned Start Date and Planned End Date) are not populated, but when the change Task is opened, the values are populated. Please find the below screenshot for...
HI Team,I created risk assessment in risk assessment module and on filling it, risk is getting updated.In the same way I would like to have impact assessment , on filling it, score should be calculated and update impact.I did not find any ootb way to...
We've got a new requirement to populate an info tooltip to clarify the Line Leader/Manager linked to an Asset on a Catalogue Item. Seemed a relatively simple ask, and I was able to deliver a few different solutions that work fine in the ITIL/Admin/De...
Hi there, Standard templates require annual review. This is currently done as a manual process which is an inefficient and time-consuming process Has anyone set a process to review standard templates on an yearly basis? If yes can you please share so...
Hi All, I need help to get SLA achieved report in following format: UrgencyTotal Incidents EscalatedTTA metTTN metTTE metHigh583489.3%89%99%Medium702378%50.40%29%Low113340%NA40%Info4051098%NANA Here TTA ,TTN and TTE are SLA definitions configured in ...
Hi All, I'm running transform map, In field map even if we keep choice action as 'Ignore' , choices are getting created in ServiceNow instance also what is the purpose of the Reference value field name on the field map window of the transform map?Ple...
Hello all,We have one requirement where we want to display field value as "true" when assignment group "abc".Currently this is working fine on the form view but when we check on the list view the field value is shown as "false".(and this has been ach...
Hello Experts, I have a request to show choice options based off of a selection made. I have a "requiring_admin_role_access" and "Duration of access" field (Both select box type field). My requirement is : Show all choices of "Duration of access" wh...
Hi,I want to auto populate u_language(Reference to sys_languages) field on incident with callers language value. i want to use g_scratchpad instead of glide record. Am trying the below one but the value English is populating but it is saying preview ...
Hi All, Could you please explain line by line code for below which is written in transform map field script and choice action is --> ignore and source and target fields are mapped as expected. var grChoice = new GlideRecord('u_il_rel_choice');grChoi...
if it is possible , I have a small requirement pls help me on that team , depending up on the one que the second que should pop up and mandatory.
Hello All, We are working on surveys, redirected a survey email link to service portal. We are not displaying survey widgets on the portal. The requirement is, when the user clicks on the survey email link it should redirect him to the respective sur...
I'm attempting to use the Batch API (/api/now/v1/batch) but need to temporarily increase the response size. I've tried to update the following system properties but no matter what, the response size returned is 10MB (which is the default for most RE...
Hi everyone!I'm troubleshooting the issue with the plugin installation. It shows the message "Application installation is unavailable because another operation is running" and I tried a lot of suggestions on previously related posts but nothing helpe...
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