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04-22-2025 12:04 AM
Hi Community, I have build the service catalog form, which as has 3 checkbox variables mentioned below
1. Legal Transfer
2. Location Transfer
3. Department transfer
Based on selection of these, it shows the questions below
Example if Legal transfer is selected it shows question like
Q1 -Transfer effective date
Q2 - New manager
Q3 - Previous manager
I created ui policy if transfer date value is at today or before , it should hide the new manager field and show only preivous mananger , otherwise it should should new manager fields,
However this is not working , when date value is before today, it shows previous manager field but does not hide the new manager fields, can someone help to to achieve this through catalog client script
Solved! Go to Solution.
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05-04-2025 08:12 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-22-2025 12:17 AM
share how your UI policy is configured, some screenshots
Did you ensure "Reverse if false" is checked or not? please check that checkbox so that the reverse also happens
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-22-2025 12:23 AM
Hi Ankur,
Thank you for quick response, Yes i have checked the reverse if false
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04-22-2025 01:00 AM
ensure Visible=False here so that it hides New Manager variable whenever condition is true
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-23-2025 03:20 AM
Hi Ankur,
I have tried that visible=false but with that i am facing problem of this particular filed is visible on the form without selection of checkbox variable
I have 3 type of transfer option as checkbox variables, intitally when form load, all variables (fields) are hidden, based on variable checkbox selection limited fields shows on the form.