How to hide specific Email from activity logs

[Meghant Rai]

I have a requirement where we are resetting the password of user via Orchestration and incorporated a notification activity within workflow which is sending the credentials to the user. However once the RITM is closed the password is visible in activity section of the RITM which is a Security breach. Can someone help me how to hide this email from activity logs of the RITM so that it should not be visible to anyone or the second approach not a single email should be visible for the RITM for this catalog item.

@Ankur Bawiskar : Your help would be highly appreciated.

[Mark Roethof · Accepted solution]

Consider creating an event to trigger a notification. This instead of directly using the Notification utility in Workflow/Flow will have as an advantage that you can use the Email Access Restriction + in general this approach is far more better for maintainability. Maintaining notifications that are created using the Notification utility are a nightmare.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Nayan Mahato]

Simply navigate to the Email Access Restrictions (email_access_restriction) table and create a record for the specific notification you want to restrict. The restriction will then be applied automatically.

Thanks,
Nayan