i want to populate data without using Reference Qualifier.

[Prithvirajk]

On incident form caller reference field, I want to display only HR department users but without using reference qualifier. Please help me with the what are the ways we can do this requirement ?

[Ankur Bawiskar]

@Prithvirajk 

not possible without reference qualifier.

why you don't want to use reference qualifier?

You can use query business rule on sys_user table but remember it will impact everywhere and not a good approach

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Prithvirajk 

Using the reference qualifier is a good approach. Is there any reason not to use it?

[Prithvirajk]

There is no specific reason, I just saw a question related to this kind of requirement, that's why i was looking for answer.

[Dr Atul G- LNG]

Got your point and appreciate that you’re looking for other answers/perspective as well. If everything is clear now, please go ahead and close the thread.