How to hide the worknote for all users in Service Portal?

[saritha intoori]

[Michael Jones -]

Are you testing as a user without roles? Or are you trying to hide work notes on the portal, even from those with fulfiller roles?

Typically speaking, only users with a fulfiller role should be able to see work notes entered in a record, out of the box. 

[saritha intoori]

Are you testing as a user without roles? - No , there is a role. Only for that specific role , worknotes visible

Or are you trying to hide work notes on the portal, even from those with fulfiller roles? - Yes, for all users i want to hide as per client requirement

[Siva Jyothi M]

Have you checked the ACL's on Incident table which roles can read and write the work notes, users with these roles only can view or write the work notes on the portal or on the record level, try impersonating any other with out these roles and check, you will not be able to see the work notes.'

Mark this answer as helpful if it solves your issue.

Regards,

Siva Jyothi.

[saritha intoori]

Yes, there is a role. But i want for all users, it should be hide.