How to hide Variables in a RITM when a specific field is selected?

[jesusnava]

Hello Everyone,

Please I need your help, I created a catalog item in which if the user selects a specific choice, the user will see other options to answer, for example:

(variable name: select_sub_category )

User selected the second one, furthermore, 4 other fields show:

My question here is , if the user does not select the second option like in this example, the extra 4 fields will not show, furthermore those 4 fields don´t have to show in the RITM.

I created an "onload" script and Just one is hidden but not the other 3, how can I hide the other 3 as well? here is the ticket:

as you can see 3 fields still show, I need them to be hidden since those fields were not used, here is my client script, I can get to hide only one, I am missing the other 3, how could I achieve it?

Thanks!

[Goran WitchDoc · Accepted solution]

You can create this with a catalog UI Policy and then check this checkbox to make it run on the RITM as well:

//Göran

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[jesusnava]

Thank you It worked!

[Goran WitchDoc]

Great, mind putting my suggestion as correct so the thread is marked and easier for others to find the answer if they have the same problem 😃

//Göran

Feel free to connect with me:
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Subscribe to my YouTube Channel
Buy The Witch Doctor's Guide To ServiceNow 

[jesusnava]

Thank you I already did, set is as the correct answer,

Thanks for your support and help!

Best Regards