In one of my portal widget, I need to replace HTML Code of unicode characters with actual character to convert it to readable text. I'm unable to find a solution for this. Any ideas to achieve this?
HiI have a requirement when the configuration item on a change request is chosen with certain value then various fields in the form should be auto populated. I've been looking to achieve this with a client script set to onChange on the configuration ...
I am trying to develop a report to rack work performed by specific techs. Every tech has a unique tag that they include in a work note when they begin working on an incident which is able to be searched by keyword. However I have not found a way that...
Hi Team,I have to restrict user to submit catalog item if has more then 3 asset .I am calling Script include in onSubmit script. I am using getXML method with callback function(Asynchronous).I have written return false in onSubmit client script. As s...
Whenever I upload an attachment in the service catalog on the portal, new entrie is created in the 'sys_attachment' table with the table name "sys_cart_item," and a unique ID is stored in the 'table_sys_id' table. I need to read this 'table_sys_id' w...
ServiceNow provides the capability to check-in at a walk-up location, book appointments easily using ServiceNow mobile app or via the portal. The transition from a manual creation of tickets either a call, e-mail or face to face has been impacting th...
Hi All,I've created a Scripted REST API to decode the base64encode attachment and have it attached to the target record. It's working fine for .txt and .csv . However, it doesn't work with .docx/png/xlsx and gives an error while opening the file "we'...
Hello, all. I'm trying to gauge what is the best way to schedule recurring tasks in ServiceNow that serve to remind analysts, admins, etc. to perform a certain action or to follow up on a particular event. I've looked at leveraging flow designer to ...
Hi all, we have a custom table which is pulling in asset information, however we dont want IPhone records to create. I've tried the below business rule but having no joy, anyone know where I'm going wrong? (function executeRule(current, previous /*n...
I have a Content Item that has a user criteria added to the 'Available' tab. I have added a user criteria to the 'Not Available' tab. To test the updates, I impersonated a user that meets the user criterial in both of 'Available' and 'Not Available...
Hi All, Need assistance on writing a backend script to update user records (a custom field) based on another custom field for 1000 records. Kindly suggest how to achieve this requirement. Thanks Kapil
Hello, We have a business case, where we have a Service Offering with multiple different types of Support Areas, Topics and SubTopics. For example Support Area: AquariumTopic: Existing Tank SubTopic: Repair Pump Without capturing this information in...
Hi I am trying to write a script to fetch a downloaded file from the local drive (C or D drive of a computer) and attach to cat item to raise a request automation for ATF test case?// ServiceNow Script for fetching a file from the local drive and att...
Dear Community, I need to track itil licence usage (or fulfiller role usage). Is this possible and how? I would like to know which user with fulfiller role didn't connected to the backend last 3 months f.ex. Other question: is it possible to know how...
Hi Team, I would like to validate the attachment file name and type before submitting catalog form via service portal. How can we achieve it ? Thanks in Advance.