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Resolved! List-edit on Approvals causes logout

I am encountering behavior in our development environment where an attempt to list-edit approvals (sysapproval_approver) causes a session logout.     Causes =>     Select an option then click on the green checkmark. Then, the list-edit fails and the ...

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reference based on variable selection

Hello,i have a catalogue which needs data based on variable selection. The data is present in a table and the relationship is required based on data that is present in the table.can you please help me doing this , attaching screenshot for reference. ...

Resolved! catalog task (sc_task) slas

We have created SLAs on RITM and generating sc tasks once the RITM is approved.But the customer wants to track the SLAs for sc tasks.For that they proposed to generate additional RITMs in place of SC tasks once first RITM is approved.Is this the acce...

Trigger Approval email to Group members

I have a requirement to trigger email notification to group members. But i dont want to add the group name directly on the notification because i will be using same notification content for other approvals as well.Is there any way i can achieve this ...

Haritej by Tera Contributor
  • 587 Views
  • 3 replies
  • 0 helpfuls

How to hide approval comments

Hi,I would like to hide the comments where delegate is approver for that ticket but still it is showing the original approver name in approval history. Please help on this

Arun91 by Tera Contributor
  • 441 Views
  • 1 replies
  • 0 helpfuls

Which auto-closure rules are ootb for service catalog?

I see this article here: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/service-catalog-management/reference/state-closure-request.html But I don't think this is in place for us. We have a new instance and I am building...

Daniel Caza by Tera Contributor
  • 362 Views
  • 1 replies
  • 0 helpfuls

Resolved! Open and close incident from Inbound Email Action

Hi there, I'm looking to open and close an Incident from an inbound email action, tried this with a business rule, but cannot get the incident to close and wondered what I'm missing: Is this the best way to achieve this?Many thank,Alex

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Alex Saager1 by Tera Contributor
  • 1047 Views
  • 5 replies
  • 2 helpfuls

can we concatenate and auto populate the values to MRVS

im trying to auto populate the values based on the catalog item variable to MRVS, auto populate is working fine, can we concatenate the vales and pass to the MRVS.Eg: if i have two same applications and diff corresponding roles, i have to pass one ap...

s_dinesh01 by Tera Expert
  • 526 Views
  • 3 replies
  • 2 helpfuls

Resolved! Related incidents in problem

Hello community! This is button was add customize, but I don't managed to find, can you help me? Click in add, after show a pop up and show button add all.  In configurations of the button add  I don't managed to find the incident_add_records. 

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Reports for Dashboard

(i) how can i extract list of all reports that linked to all Dashboards, created by our users/Admin?(ii) I extracted execution time for dashboards, however only able to get latest timestamp ran from last 4 months, the remaining were blank. What does ...

hasnizawati by Kilo Contributor
  • 321 Views
  • 1 replies
  • 0 helpfuls

How to NOT move email attachments to target record?

Inbound email, when processed, will move the attachments to target record. I have a requirement for which I don't want system to move the attachment to target record i.e. once new email is processed and target record is generated, it should not move ...

anand9 by Tera Expert
  • 1261 Views
  • 3 replies
  • 0 helpfuls