I'm having a problem when I try to open a flow action, in a flow. Also, I can't access the flow variables in the same way, as catalog variables or other flow variables. Its stopping me from opening any flow action from this particular flow with the ...
I have uploaded the data using data source/transform map method. Uploaded the data using excel sheet. I see some records are ignored, some are updated and 1 record is inserted. In this inserted record I cannot see the target record - It says empty....
i am using admin account and i have even tried using another account using impersonate function and same error . even postman i am getting the same error { "error": { "message": "Security constraints prevent ordering of Item", "detail": ""...
Hello Team, We are facing an issue while loading the catalog item form in the service portal. it is taking more than 2 min and meanwhile, we are receiving the pop up as "The page isn't responding". We have checked the on-load script on the item, and ...
Hi, I have a custom table that holds the user data and the application assigned to that user. This application field type is a list type (glide list), so that whenever new application gets added to the user it should be stored in that field for that ...
Why does the updated date not change after sending an email from within an incident? Our helpdesk often sends emails from within ServiceNow to our customers, but since the updated date doesn't change after sending an email, it's difficult to see when...
Could any one share template or reference doc for creating LLD for ITSM ServiceNow Platform.Where we could find it or what topics to include in ServiceNow Platform LLD?
Hi All, Can someone help me to understand how to get the requirements from clients for Knowledge Management Application (ITSM). It would be great if you could share a template as well. Thank you in advance. Regards,Khaviya
Could someone please give me a list of all the tables necessary to create a scoped custom application that needs to implement Incident and Change Management?I need to know which all tables should be inherited and be part of this application's scope f...
Hi All,Actually i have requirement that i need create date Variable/field that should be as need to select Date range to be selected by enduser ? Please help me to reslove thisThanksDeepika
If we want to be able to create change tickets linked to a request does any one know if this should be done a the request, requested item, or task level? What would be most in line with ITIL? (I think the request is too high level so probably the req...
Hello,I am currently facing an issue with the validation of a Catalog Client Script in the Automated Test Framework (ATF) for a catalog item. I have a catalog script that checks if an attachment is added, but when I add a step to "Add Attachments to ...
From within an incident we can create enhancements and defects. I'm now looking for documentation on how those items are tied together. Currently, when I create an enhancement, the incident stays in the state of In Progress and I don't see where it i...
HiI am trying to use inbound email in flow designer to update an existing RITM ref number.The ref number is in the email body and will show like this on the inbound emailVersion Visit Email Address: RITM1234567@new,employee.comThe ref number will be...
I have a requirement that will need to use the Planned and Actual start/end dates for when a Change Request is performed. I have found the "Planned start date" and "Planned end date" fields on the [change_request] table but I am unable to find field...
