How is RITM created automatically when Request is approved? Can anyone help me that OOB script? When ever a request is approved or Stage & State= Approved an RITM is automatically and a Workflow is attached. Can anyone help me with the OOB script or ...
Create a 'View' using tables A and B ( A is left join true ) I would like to create this view again in Database View.Can I create a view again using Table C and the created view? Plase Help.
Hi Team, I have created custom views for XYZ table. views are like: abc view def view xyz view. So here my query is when user opens XYZ records in list view ,xyz view will be applied on that list by de...
Hi Community,I have created 5 reports on different different tables for different applications. Eg: Report ABC created on ABC table for ABC application. Report DEF created on DEF table for DEF application. Report GHI created on GHI table fo...
Hi All,Actually we have one knowledge reject notification on the knowledge table , i want to get the approver person name who is rejected the article in the knowledge notification, so for that i have created one email script it shows as "undefined'....
Hi All,Actually i created one knowledge approval rejected notification,1.so whenever article went for approval to "KB owner", when the person reject the article then notification sent ,2.but in other senario, we have one field "Ownership group", when...
Hello everyone, I'm working on a workflow and in one of my tasks I'm displaying a couple of variables as mandatory. However, if the assigned user decides to close this task as incomplete, I need to make them non-mandatory in order for the user to be ...
We have several Catalog Items where the user experience is poor due to users needing to submit multiple requests for multiple users, in current state the users need to submit the catalog item several times which is time consuming when onboarding larg...
Hello all,I have a custom table - u_m2m_sys_user_cmdb_ci_service with 3 fields - User(sys_user), CI 1(u_cmdb_ci_service) and CI 2 (u_dev_prod_ci_secondary) I need to create a variable on a catalog item to reference this table. However I need to query...
Hello, I have a question. I want it to appear in my record where the number has a red background when I marked in the form TRUE in a red field.But right now I don't see anything, no in the form and the record.Does anyone know ?Thank you
Hi all, I have an SLA report that works perfect; however, we've noticed that duplicate incidents are showing up due to the incident being reopened. I'm trying to figure out how to include only the reopened SLA in the report. Thanks in advance for all...
Hi Team, We had a requirement, where had to make changes on the existing variable type of the catalog item.The variable type was "Lookup select box", which was referring to one of the table. Later we changed the variable type to "List Collector"(even...
Hi All,In computer (cmdb_ci_computer) table, I want to make "Serial Number" field to be unique. How to achieve it?If I right click the "Serial Number" field and go to dictionary, it is showing me the parent / base table (cmdb).As there are duplicates...
In mention screenshot, filter condition for the module which has a condition "assignment group is dynamic to one of my group", when filter condition is executed it showing the has below mentioned image Any help is appreciableThanks in advance Thanks...
Hi, When creating a ticket from a third-party application, how can we update all the work notes and comments from their activity log to our ServiceNow instance? This is important because they may have added work notes or comments during ticket creati...
