Hello All,We have setup a JDBC type Data Source And one scheduled import we have configured to run that daily.We have a requirement to retry the execution 3 times in the interval of 10 mins if the connection fails and create one incident.Please let m...
Hi Team, Some tickets loads in half-screen and right half is blank screen.. Anyone faced this issue? pls assistI cannot share screenshots.
As we have Link to Major Incident OOB option available to merge major incidents and it is working fine for "list view"Similarly I have activated Link to Major Incident option for Form View but it is not working as expected. Can anyone help me for act...
Hi,I have created Service portal, under that placed a "Create and incident" Record producer. I want to submit the incident only for the "department=network" users, I don't want to enter in the same portal some of the users which are NOT "department= ...
Hi,I have created a Assignment rule which is not working. some of the other rule (or) BR is working on the Record producer please find the below screenshot and help me out how to check or investigate the issue. It should be KSA Office support as pe...
Hi,Created New Service portal and i want to land the users "Dept=Network" only into that portal. please help me out how to configure the portal. Thanks,
Request: MGMT wants ITIL users to have an "SLA DUE" column that updates regularly from the Incident List View.Example: Context: Around 200-300 "Active" incidents at any time (excluding resolved/closed/cancelled).Each incident has 1 active SLA (occasi...
Hi,In my company instance the transfer order line tasks are not geerating in order. After 1 st task completion the system creates two tasks at a time "Prepare for shipment" and "Receive". I compared al configurations with OOB , I didn't get any diffe...
Hi,How to check how many reports are created on the Incident table.I want to know the list of reports which are running for the incident table. Please help me out with the navigation steps Thanks,
I'm encountering an issue in ServiceNow's Flow Designer where I'm attempting to access the "oauth_entity" table, which resides in the global scope, from my application scope. However, I'm consistently facing the following error message: "Scope does n...
Hey Community, I am creating a catalog item to submit a certain request. Client wants to limit the visibility of that catalog item to certain users. How can I achieve that? Thanks
Hi All, I am working on a reporting chart colors but it is not reflecting the correct color instead of defining it in the [sys_report_chart_color] and selecting in the reports 'chart color if defined'. The table on which the reporting is done > [cmdb...
Asking this on behalf of a colleague:If someone has done a certification from their corporate ID last year and they want to recertify their delta exams this year but they have left the organisation and that corporate ID is not valid anymore .What are...
Hello, I am looking for a way to add a signal or a color change to a Performance Analytics Dashboard to signify something needs attention or is out of a usual range of numbers/pattern. Targets and thresholds on the dashboard are set manually and not ...
Hello, I currently use the ServiceNow knowledge base as our Known Error Database (KEB) and I'm actively creating Known Error Articles (KEA) within the ticket. The challenge I have is that I feel the Known Error Database feels tucked away and is not e...
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