Hi guys, Pretend this scenario: Catalog client script calls a script include through glideajax and sends an incident number as a parameter. Then Script include querys incident table through gliderecord and checks if the record exists. Returns a true ...
I am starting my journey with the request table. So far, I have built out a catalog item/record producer for the end users to use. When submitting the request via catalog it creates a record but when I view the record it has none of the new fields ...
OOB, ITIL users cannot manually create SCTASK records on a RITM. An admin would need to adjust an AC to allow this.Although this does seem to work, I understand that it doesn't interact with the RITM/workflow in the same way that the workflow-created...
Hi all, I have a dashboard that was created by someone. The person who created this dashboard is able to see the reports but the people with whom the dashboard is shared with are unable to see anything. Can you please help. I have attached a screensh...
I need to create an Workato account for ServiceNow Integrations and I want to restrict access.What permissions/role does this account require?
All, I have multiple catalog items where users create manual task(s) in addition to the task(s) that are generated by the workflow. However, when the user closes the workflow generated tasks before the manual tasks, the RITM closes and the XML shows ...
I am having a record producer with few variables configured in it. After user submitting the record producer, I have a requirement to fill the predefined template(pdf) with record producers variables , generate the pdf and attach it to record produce...
where can I download demohub from?
I need the hyperlink of KB article to be added in the notification that triggers from 'kb_feedback_task' table.
We have created catalog item after the submission the values of variable need to store into Custom table.How can we implement this in an appropriate way. please guide us.
Can someone brief what this particular UI Action code does: action.setRedirectURL(new StdChangeUtils().getURLForTask(current, 'rfc')); This is being used to create standard change from an Incident. And it redirects to the below page. I want this UI A...
Hi Community, I have created the simple flow designer which generate catalog task...set run as "user who initiates session".when I create a request, task is getting created but if other users create the request task is not getting generate and i chec...
Hello All,I am using UI Formatter(Schedule Date Range Selector) for Date range selection as I have attached picture above.I have set the time to between 8:00 and 9:00AM,Although each user's timezone is different, it displays the same for them all.How...
Hello All,1) We have one requirement, we want to display list of users(sys_users) in one multi choice field.2) Show list of Incidents records using one report.3) When the one or two users are selected from multi choice field then filter incident rep...
Hello Everyone,We have upgraded to Vancouver recently. Post upgrade we started noticing that global search results are not displaying incident short descriptionin as title.Did anyone experienced this and any suggested fix?