how to hide variables in portal but i need to display variables in portal RITM

[soumya89]

how to hide variables in in service catalog form in portal but after submitted the request once i open the ritm in portal on that time i need to display.

i tried below script:

Issue:

once i opened that request RITM in portal those fields are not displayed but backend end RITM it's visible.

[Anurag Tripathi]

Hi,

Try writing another script and use the applies on RITM FLag to make the variables visible

2 Scripts,

1 applies only on Catalog itesm, hides variables

1 applies only on RITM, shows variable

-Anurag

[soumya89]

but still i am facing same issue i need to display those variables once i opened ritm in portal 

[Anurag Tripathi]

Did you do what i suggested? if yes can you show me the scripts?

[Allen Andreas]

Hi,

Variables won't show up within that options section, on the RITM form, that have no value (other than checkbox which unchecked technically is "false"...). So regardless of you hiding those variables or not, if they don't have any value, they won't show within the Options section in that view.

You can test this yourself by perhaps setting the default value of those fields to something...still use this client script to hide them (which only applies on the catalog item view)...and then check on the portal and they should show now because they have a value.

Please mark reply as Helpful/Correct, if applicable. Thanks!