How to hide View option in incident table from the Context Menu?

selvambala · ‎02-16-2023

I would like to ensure that only users with the admin role are able to access the 'View' option from the context menu in the Incident console. For all other users, the 'View' option should not be visible

Harshal Aditya · ‎02-16-2023

Hi,

Instead of removing view option please try view rules. It will restrict the users changing the view.

If you want to remove it altogether navigate to UI context menu and search for view and update the condition.

You will find below link helpful -

https://www.servicenow.com/community/developer-forum/restrict-ability-for-non-admin-users-to-change-...

If my answer has helped with your question, please mark it as helpful and give it a thumbs up!

Regards,
Harshal