How to ignore Signature Images as attachments in Incidents?

[Lakshmi Prabha]

Users have different images/logo in the Email Signature . When the user sends email to ServiceNow it converts all the images/logo as attachments in the Incident. Is there a way to ignore signature images/logo's while creating incidents?

Note: I could the logo's/images are different for each users.

Anyone implemented such scenario?

Regards,

Lakshmi Elangovan

[corina]

Helo Lakshmi.

Please check this:

Email signature image is automatically attached with inbound email action

[Raju Koyagura]

This issue has been resolved in Jakarta using two properties. Here is the detailed information https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/concept/...