Resolved! what is an correct way to move change from schedule to implement
#changemanagement #ITSMI want to move my change request automated when its schedule started.
Forum Posts
RITM work notes should updated with previous and current values of List Collector field.
I have a List Collector catalog variable for Secondary Manager, RITM work notes should updated with the previous and current values when we are trying to add/update/delete the list collector values in catalog form.Work notes should be the below forma...
How to Mask Sensitive Data in Attachment Files (e.g., Driver License, Passport) in Incident Table?
Hi everyone,I'm working on a use case in my ServiceNow Personal Developer Instance (PDI) where I need to automatically mask sensitive information (like driver license and passport numbers) when a file is attached to the Incident table.Goal:Detect pat...
Resolved! MFA Enforcement in the Upcoming Yokohama Release question
This KB didn't answer my question:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700938We have a system user to generate incidents via rest API, but also some agents use the user to log in to ServiceNow in a Web Browser.Are R...
How does the Impacted Services/CIs tab getting populated?
Hello fellow ServiceNow practitioners I have a question regarding Change Management. Our Impacted Services/CIs tab is getting auto-populated with Services/CIs that has nothing to do with the Affected CIs. It also triggers approval to groups that's to...
Change approvals are not getting attached
Hi , We have custom workflow created for change module. Post upgrade from Washington to Yokohama, our approvals are not working. Records are not getting created into approvals. Please suggest. Regards,Divya
worknotes not visible in list view for few records
Hi Can you please assist for below issue'Work notes' are not visible for few incident records in list view but it is visible for most of the incident records. Thank you,Anusha
query_range on data-driven ACLs
Hi all, We're experiencing some woes due to query_range ACLs. I'm still trying to get up to speed with these so I thought I'd ask the community how they are tackling issues like these. In advance, I have to apologize for my vague example here, but ne...
Visual task board not showing incident
Hi All, We are having visual task board configured on our instance where the filter says that "Active is true" and "assingment group is something" or assingment group is something.Running that filter on incident table shows 30 records but the VTB sho...
Change Management Training for Yokohama
Does ServiceNow have a training link for Yokohama Change Management training?
Resolved! Change Request qquivalent to script include "IncidentState"
Hello, is there an equivalent to the IncidentState script include for change management? When updating incident state values (e.g. in a business rule), it is recommended to use "IncidentState.CLOSED" instead of '7'. Within change management I couldnt...
Resolved! Knowledge - Linking Imported Translations
Hello We use Machine Translation to translate every article into Welsh. This means that the articles are linked and it is possible to 'toggle' between them from either the English or Welsh version of the article. However, we are receiving some reques...
Embed a platform analytics dashboard into a scheduled email as a PNG
How can I embed a platform analytics dashboard into a scheduled email as a PNG? Instead of sharing the dashboard as an email attachment, is there a way to embed the dashboard as a PNG to the email body? Thank!
PDI - Automatically Redirecting to Appstudio instead default page
My PDI instance is Automatically Redirecting to Appstudio instead default page. Does someone how to fix this. Its Yokohama release
Fields missing in Preview and Prepare in ETL
Good morningI have been looking at this for hours and overcome a lot of upgrade issues to get here but i am stuck so hoping someone has an easy answer my tired brain isn't thinking of We are using the absolute API to pull data into service nowPre upg...
