Hi all When I create a new Change Request from an Incident fields 'Short Description' and 'Description' are copied from Incident to Change. I suppose a mapping "from incident to change" is defined somewhere. I need to know where I can configure or ch...
Hello Community! We are integrating our ServiceNow instance with Intune application, https://www.servicenow.com/community/cmdb-forum/intune-integration-with-servicenow/m-p/2555215by following the above URL done the required part mentioned, can you pl...
Hi,I have created a survey when the state is closed for 3rd ticketEx: case1- state is closedcase2- state is closedcase3- state is closed - Here i need to send survey.I created BR, Survey and notification.BR:Survey triggering:Notification: OOB But her...
Hi existing configuration(variable is of select box)User -->selects the space to which he need the access for ---> submits request ---> Approval request will be triggered to the Space owners/support group ---> Catalog task creation Requirement(variab...
Hi All, I have requirement to show Display Value of all Sys Id's getting from event parameter. Am using this event in email script of show values in Notification body. Currently all the sys id's are coming but want display value of all the users.
I'm trying to create a service catalog item from a UI action, in the new configurable workspace.I followed the instructions here: https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/service-catalog-management/task/cr...
I want to filter options in glide_list type field incident table. For exampe, u_test ( glide_list Type Field) Have 6 options, so options in the list to display based on category,like if category is software - Option1 and 2 only, for Hoftware - Option...
What is formatter and types of formatters.How to create process flow formatter for incident table
Hey all, I understand the answer will always be, 'do whatever works best for your organization' - but I was wondering if anyone has any experience and/or best practices of working with the service catalog at the RITM level vs. the REQ level. I r...
Hi How do i change the background color for info message (Normally we get info message in blue color but in my case i need to get it in different color). Could you please suggest for my approach Regards Aarya
Hi All, I have requirement to show pop up message when user clicks on UI action. Confirmation box is working fine on form view. On list view it is not working. Can someone please let me know the code or solutions to populate confirmation pop on list ...
How to manage the visibility of the PTask options(General & RCA) in the interceptor based on the state of the problem record. For example, if the problem record is in New or Assess, then only General option under Ptask(in the interceptor) should be v...
Hi All,Need your help.When i click on the back button of the browser from the RITM level, it throws an error this way.Similaly whwn i make changes to a task within an RITM and when i click on the back button of the browser at the then it closes with...
Once we migrated notifications from one environment to other environment, existing attachments getting removed. We recently changed some content and migrated via Update set from QA toProdExisting attachments got removed.
