How to Validate the info message on the incident form in Automate test framework?Scenario: Info MessageINC51142145 is no longer a major incident candidate --> we need to validate above message & Incident number dynamically changed . Please help me...
Hello, wondering if I could get some help if someone's had this issue before.I intend to use table sys_ui_message (messages) in order to add some field messages in a client script. The only downside is that I cant add any line breaks. I can do this a...
Hi, I want to add SC Scroll to top widget in the portal. How can I add? @Aman Singh @Anil Lande @Ankur Bawiskar @Mark Roethof @Mark Stanger
We are using the below script line in Business rule"var cert = X509Certificate.getInstance(bytes);"But it is throwing an error like this "Could not find class: java.lang.ClassNotFoundException: com/sun/security/cert/internal/x509/X509V1CertImpl'" Ple...
In email body i am calling two notification email script and want to have the font style same for both the mail scripts and the content written in the notification body. All should be of same font style verdena.How to achieve this?
Hi Everyone, We have created all actions, sub flows and flows in Flow designers in Global scope but now requirement is changed from Global to scope. is there any way we can move from all actions, sub flows and flows into scope instead of rewriting ev...
Hi All, We are facing a issue with the approve button. So lets say when the state of RITM is pending we should not allow the approvers to approve the RITM, Until or unless they make the state back to open . I have a BR rule which is restricting the u...
On ticket submission:REQ/RITM Short Description: New Out-of-Stock AlertCreate an SCTASKAssignment group = Service DeskShort Description: Stock AlertConfig Item:ERX How to build above example in flow designer. Any idea help me.
is it possible to use the ipad front facing camera to capture barcode for the widget?
Is there a way to use Service Now to store security Certificates ? We have a requirement to record application certificates in a central location and was hoping that we could use Service Now to do this for us. Some features we would like to imple...
var today = new GlideDate();gs.print(today);var tmrw = today.addDaysUTC(1);gs.print(tmrw);tmrw is printing as undefined? what might be the reason for this?
Hello Everyone, We have a health scan report ran on our instance and in one of the finding it is stated that there are some forms (not catalog forms) in which there are too many fields and asking to reduce the fields on the form for less than 30 fiel...
Pros/cons of using this functionality? Noticed any defects/issues?
How to create an SLA with a dynamic schedule based on the assignment group with different schedules.Ex. If an incident occurs to a 24x7 team in the early hours of the morning, the SLA must run, however, if the team is assigned to a group that has a 1...
Hi ITSM community members, The ITSM product team is seeking feedback on initial customer perception of the DevOps Change Velocity product (whether you've used it, are familiar with it, or have never heard of it). If you'd like to help and provid...
