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Flow Designer - how to access Catalog Task variables value

Hi , I have a requirement to create a Request using catalog Item when CI status changed (Automatic creation of REQ) , I can use the trigger condition on flow designer to trigger from cmdb table and using Create Request Item action to trigger the cata...

Community Alums by Community Alums  
  • 1447 Views
  • 2 replies
  • 1 helpfuls

Error loading the execution details for this flow context

Dear Team, I have created a flow in flow designer for one of the catalog item and when i raise the request then that flow runs but when I click on flow context then it throw bellow error. "There was an error loading the execution details for this flo...

manish62 by Tera Contributor
  • 4605 Views
  • 5 replies
  • 0 helpfuls

How to get the comment that starts with a particular string

Hi all,I have a requirement where I have to get the specific comment from RITM to  catalog task that is created after approval.I am handling it from the flow but it is not working as expected. I have to only get the comment that starts a particular s...

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Bindhu1 by Tera Contributor
  • 720 Views
  • 7 replies
  • 0 helpfuls

SLA Upgrading and Downgrading with priority changes

Can anyone help in SLA configurations. We have requirement on SLA upgrade and downgrade requirement for p1 to p4 1st case is downgrade: When priority is 1 to 4, i.e the incident start time should be the created time. i have enabled the retroactive st...

Kirandeep by Kilo Contributor
  • 2894 Views
  • 4 replies
  • 2 helpfuls