Where do you add/remove users from system notifications?
Where do you add/remove users from system notifications?Example I need to add someone to the Your x509 Certificate is going to expire in 10 days email
Forum Posts
Resolved! Count Group members In Flow
Is it possible to query the current total of group members in a specific group? For example im trying to figure out a way to incorporate a counter inside of flow designer. If the current count of a group is less than 100 as an example it would procee...
How Auto Dismiss Error message on portal for non-logged in users(public page)
Hi Team, There is a property called glide.service-portal.notification_timeout.seconds. this property is used to auto dismiss error message in portal after few seconds.this is working fine for logged in users but if it is a public portal and if error ...
Resolved! Business Rule with abort action running in Contextual Sidebar on clicking 'Schedule'
Change Management: Requirement is planned start and end dates can't be in the past. I'm enforcing this with onChange Client Scripts on the 'start_date' and 'end_date' fields and displaying a field error. To prevent saving with the bad dates, I also w...
On-Call Scheduling and Shifts
My organization is currently going through an upgrade from Washington DC to Xanadu and we noticed that Xanadu includes On-Call shifts and rotations within the Service Operations Workspace. Leadership has asked me to evaluate how this works and if it ...
Hide the ui action in the related list
here i want to hide the 'edit' button when the state is in progress how shall i achieve it ?
Resolved! On- Call Scheduling
Hi All, Having issue in scheduling an On call rota for weekdays evening 17:00 PM till 23:59:59 and next day morning 00:00 till 09:00 AM And weekends Rota from 00:00 till 23:59:59 Need some assistance to solve this problem
Resolved! Add Internet Service Providers to CMDB
I would like to start populating our CMDB with our Internet Service Providers with the various metadata like speed circuit ID, contract terms, support contact etc. and map it to location. Should I create a new CI and map it to location or is there a ...
Impersonation on my catalog item requested for user should be editable.
Hi Experts I have catalog item "Order computer" When Impersonate any other user on my catalog item I want my requested by field should editable and If I selected the Impersonate user on the requested by field I should popup the info message. Example ...
How to delete duplicate records in servicenow
How to delete duplicate records in servicenow
Resolved! How to exclude OOB notifications for some catalog items
How to exclude OOB notifications for some catalog items. I tried SysID is not in conditions but it is not working. Notification is configured in Sc_request Table. Any help will be highly appreciated
Survey Issue, questions with dependencies displaying at all times?
Hello, We are facing an issue with a client, where a survey is displaying some questions at all times. If you see in the red box below, these should only display if the question above is answered yes, however you can see that even without a respon...
standard change templates
We have standard change templates that user have dragged and drop to there desktops. The issue is after these templates are retired and made inactive they can still use the template from the desktop how can we block this?I have even deleted the temp...
Is anyone using the On Hold Awaiting Problem Update Status in incidents and how are you using it please
Hey is anyone using the On Hold Awaiting Problem Status code and when do you use it please. Currently when we create a problem we state the problem should have a work around, therefore if an incident occurs that is related to to the problem we ask o...
Calendar Date/Time picker is blank. Specific dates cannot be selected
I have a user that is encountering strange behavior with the Calendar when trying to pick a specific date. The calendar sticks to the left side of the browser and it is blank, so dates cannot be picked. This behavior still occurs when I impersonate t...
