How to ignore Signature Images as attachments in Incidents?
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‎09-27-2017 11:32 AM
Users have different images/logo in the Email Signature . When the user sends email to ServiceNow it converts all the images/logo as attachments in the Incident. Is there a way to ignore signature images/logo's while creating incidents?
Note: I could the logo's/images are different for each users.
Anyone implemented such scenario?
Regards,
Lakshmi Elangovan
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‎09-27-2017 12:32 PM
Helo Lakshmi.
Please check this:
Email signature image is automatically attached with inbound email action
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‎10-17-2017 05:12 AM
This issue has been resolved in Jakarta using two properties. Here is the detailed information https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/concept/...