How to increase auto logout time duration?

itapish
Giga Contributor

How to increase auto logout time duration?

IT support teams (service desk, incident management team) have to monitor ServiceNow continuouly. For that they need to acess ServiceNow. My query is the current auto logout duration is very less and it leads to unneccessary re-login efforts. Is there a systen setting which can increase the auto logout time duration?

Thanks
Tapish

3 REPLIES 3

ctu1
Giga Expert

Do a search for "session timeout" in the ServiceNow wiki. You will find an article that points directly to what you need.


itapish
Giga Contributor

Thank you Christian, i was missing the key word 'session timeout' while searching.


gmccullough
Mega Guru

Search for *session_timeout in the System Properties List in your instance. ðŸ˜‰