Another Corrective Action question
Is best practice for ServiceNow to create your permanent corrective actions as a work task under the problem investigation or under a Known Error record?
Forum Posts
Resolved! Apply template using rest api
Hi Is there any way to apply the template on a change using rest api.after querying the JSON output i have reached to below field. Does any one knows how to update this field?"u_template": {"link": "XXX", "value": "yyyy"}
Cancelling Tasks
I need to be able close a TASK w/State of Cancelled and populate the Closed field with date & time. That action in turn needs to close the RITM w/Stage and State of Cancelled and populate the Closed field with date & time. Then that action needs to c...
Resolved! I would like to hide one class of config items on Incident form
When our Service Desk members are creating a new Incident and select the Configuration Item field, I would like to hide the "Epic Ini" class from them in order to reduce the number of unnecessary returns that they see. I am trying to make this work w...
Setting task escalation from Task SLA
I'm sure this is a simple rookie graphical workflow editor mistake, but I'm trying to change the task escalation field from a task SLA workflow. I'm using the "Default SLA workflow" as the base workflow.I see that the Set Values utility doesn't dot-w...
Need help with level of effort/cost/time to deliver event management within my enterprise
Currently looking to stand up Event Management in SN and trying to scope the work. Tying to figure out how to scope things. High level of what we are planing to to- Configure/set up the event management module- Integrate with monitoring systems to en...
Resolved! Reject Change if not approved by planned start date
I need to create a business rule to reject the change if it it not approved by the planned start date/time. I have written the following business rule but it isn't working. I'm new to scripting any help would be great. Thank you!When to run: After Up...
SLA Canceling when pause condition met
Hi All,For P1 incidents ,I have a choice field 'rca_status' which is set to a value from 4 choices based on if a specific attachment file is added to the Incident at the time it is resolved.The script to set the choice field to the value based on a...
Reference Icon click open in new window
Hi,does anyone know how to make the reference icon open record in a new window when it is clicked on? Currently when hovered over, it pops up the record, and when clicked on opens the record in the same window. Unfortunately this loses the record the...
Resolved! How to Configuring Permissions on a Newly Created m2m List
Hello Community,I have just created a m2m list that references other change requests, requests, and requests items to the change_request table.I am able to add CR records in the many-to-many list on the chagne_request table as adminbut when i try to ...
Resolved! null in encoded query
I am trying to check if the field is null in an encoded query, tried using =NULL and ="" and doesn't seem to be working.gr.addEncodedQuery('owner_group=wintel^state=6^assigned_to=""^EQ');Any ideas?Thanks
Get parameters from the URL in the Service Catalog record producer
Hello everybody. This is my first post here so apologies if I am doing anything stupid. So, I am trying to create a service catalog record producer to take some inputs from the user (obviously) but I also need to get a parameter from the URL. I have ...
Resolved! Hide logged on user from user selection reference field
I've added this reference qual condition to filter out the currently logged on name from the user selection field on a request form, however that doesnt work, any idea?
Resolved! Show/Hide choices on field depending on which group the user is member of
I am trying to hide some of the choice in a reference type field depending on which group the user is part of, at first i was trying to filter it based on what the u_assignment_group field was set to on the form, this is the client script i was usi...
Resolved! Choice list reference to table's column field
I would like to create a new choice field using the Form Design. For the choice list inside this newly created choice field, I want it to be able to reference to a table's column field. Let's say the "u_place_holder" table with the "department" field...
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