We are just beginning and need a formalized way for enablement leads to request update set promotions. What are some strategies?Should this be a Catalog Item Request or a Change Request?What are some options for keeping Stories and Update Sets asso...
Hi all,kindly help me to avoid the duplicate incidents , requests , problems ...either manually or through integration .we had options like Unique button and colease make true in transform maps . Kindly provide other alternate way ( business rule...
I have some knowledge articles that use OOTB review(publish) workflow and some that use two level custom review workflow. I need to show their states in the list view appropriately but there seems to be no way to control the states . Is it possible...
Hi, anyone that have knowledge to the Widgets on Service Portal, named: "Data Table from instance Definition"..?I want to change the layout in 2 ways:1) I would like to remove the breadcrumb. This is critical, because the user should not be able to s...
I have enabled "Reminders" within an Incident by doing the following. This is all out of the box - no manipulation and we are on Fuji.Added the "Follow up" field to the Incident formEnabled "Reminder --> Task" as a Related List to the IncidentWhen ...
Good morning all, Still learning ServiceNow and making my first foray into Custom Charts. I have 2 reports that separately display the data I want to combine into 1 custom chart. Is there any way to use those 2 reports as my Data Generators or f...
Hello,Have created a UI action (Preview button), when clicked, an UI page will pop up as preview. All this is happening before I submit the submit button.My requirement is I need to pull certain filed values to display it in UI pages. However, I am u...
Hi,In change module form approvers list, if I reject the approval from list view then it should check for the comments field and if it is null, an error message should be thrown in the change form and should abort the action until I fill the commen...
We have users that are constantly adding New CIs/Phone Numbers and having an issue with duplicate phone #s being added because those are simply not being checked consistenly to see if it already exists. What is the best way to prevent this creation o...
I've created a custom Approval Request notification for my catalog item. Currently both notifications fire because they have the same event trigger "approval.inserted". I'd like to create a condition that I can use in both of these notifications wher...
Hi,I have a custom table that extends Task table and have created two new fields 'Category' and 'Subcategory' as reference fields in my custom table.While personalizing the form/list, I don't want the Task table fields with the same name (Category an...
I have a condition to check if user exist in AD so that while rehiring we do not create a new userid for the same user who has a deactivated account and reactivate the same account.I found ways to to do that via AD activities but that uses LDAP.I do ...
I have a UI action to set change state to pending: current.state = '-5'; then I use a business rule to check it: if (current.state.changesTo('-5')) why this doesn't work? the condition always return false...
Hi there, I have a requirement to create a UI button on mobile app, which is already available on Desktop version. When I create the UI button for mobile app, can I just copy the code available in Desktop UI button? thanks, Rohit
