What is the definition of Close Code vs Resolution Code?

[glenschultz]

We are using close code and resolution code upon closing incidents.   It is confusing to the ITIL user.   I searched the WIKI and cannot find a definition.   Do you have any we can use (checked the glossary as well).   Thanks.

[Chuck Tomasi]

Hi Glen,

OOB, I'm not seeing anything called Resolution Code so it might be something you or your implementation people added later. That could be the source of confusion. What you use them for is entirely up to you, but the general idea is when the technician "fixes" the issue, they should give an idea of what the fix was.

[Patricio Javier]

Hello Chuck!

 Here the url to associate options

slushbucket_choice.do?sysparm_ref=incident.close_code

Here the url to look for the choices

nav_to.do?uri=%2Fsys_choice_list.do%3F

Questions

????1.- In which table is the association stored?

????2.- What filters should be installed?

nav_to.do?uri=%2Fsys_choice_list.do%3Fsysparm_ref=incident.close_code (it does not work)

Thanks for your help ????, greetings 

???? ????

[Community Alums]

Hello Chuck,

I am trying to get the Service Now definitions for the below Incident resolution codes, would you be able to provide any guidance?

New planned resolution codes:  

Thank you,

Crystal

[terrieb]

Did you ever get an answer on how to get the new resolution codes?  I installed the new plugin but still can't locate these new codes...

Thanks!