I'm trying to create a function via Flow Designer such that an incident is generated when something (a group, in this case) expires. Our homegrown group maintenance system expires things after a year, and in spite of numerous (9) notices, group owners/managers still let their groups expire. To mitigate this, we decided to load the expiration date into the Groups table, and have a flow trigger when that date passes. It generates an incident assigned to the expired group, with information on what to do whether they wish to keep it (likely) or not.
I ran into a snag when I tried inserting into the 'Additional comments' field a hyperlink to the knowledge base article on using the homegrown system. No matter how I enter the URL code, it's partially erased either when I hit 'Enter' or when I click 'Save' on the flow. A URL that looks like:
<a href="https://umd.service-now.com/itsc?id=kb_article&article=KB0011206">
turns into this:
<a href="https://umd.service-now.com/itsc?id
I've tried following tips from "Formatting within Journal fields using HTML & [code]" (https://community.servicenow.com/community?id=community_blog&sys_id=4d9ceae1dbd0dbc01dcaf3231f9619e1). I've got an open incident with HI, but other than direct me to the page above they're still looking into it.
I can put hyperlinks into 'Additional comments' directly, but not via Flow Designer. Anyone had any better luck?
David A
davida@umd.edu
