ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Servicenow ITSM Certification

Hi Experts, I am new in servicenow and exploring the opportunity to learn servicenow ITSM including certification on same. As per my analysis i need below three certifications for ITSM in sequence. 1. Servicenow Admin 2. Servicenow ITSM fundamental. ...

Ritesh2 by Kilo Contributor
  • 2866 Views
  • 4 replies
  • 2 helpfuls

Resolved! Adding Recent Worknotes to @mention Notification

I have a request from my Users to add recent Worknotes () to the Activity Stream @Mention Email notification. I tried pasting "" to the bottom of the notification. But that doesn't work. From what I've read, it sounds like I might need to include tha...

Script include to get the list of assignment group

Hi, Need help on the script include to get list of assignment group for project task form. I need to filter the assignment group of Project task form to contain group type (support, Agile Team) OR group has role = pss_resource Currently, there is OOB...

Sandy42 by Tera Expert
  • 2267 Views
  • 4 replies
  • 0 helpfuls

Output of gs.log from Workflow Run Script

Hi I am trying to debug the follwoing code by trying to determine the location value. I have used a gs.log statement, however when I try to check the 'script log statements' and search for the string "ABCD" I don't find anything. Can you please advis...

Arijit6 by Kilo Contributor
  • 7520 Views
  • 7 replies
  • 4 helpfuls

Resolved! Multiple values store in one variable

Hi All, How i can store multiple values in one varible and join with comma , by current sys_id  i am getting two sysid  i want store two sys_id in one variable ?   in ui action var sys_id = current.sys_id;// getting two sys_id want to join in one var...

Resolved! did not create or update sc_req_item using current

We are having an issue where inbound emails are configured via an inbound action to create a request are throwing this error: 'did not create or update sc_req_item using current'. This was functioning before our upgrade to Quebec from Orlando. Here i...

Flow Designer - use "Variables" from current Catalog ITEM

Hey, we deploy currently in our company a Global Service Catalog wit more than 200 Items. I have currently the issue, that I need for each Catalog Item "static" Action for "Get Catalog Variables" So I need for all 200 Catalog Items 200 specific Flows...

Gabriel Ho by Tera Contributor
  • 4958 Views
  • 15 replies
  • 7 helpfuls

Resolved! how to check for a empty string

I am giving the input as numbers ...ex(11011748,11011749) I am trying to check for an empty string. but it returns empty , even if i enter a string.   -> (11011748,11011749) Code sample answer = (function () { if(current.variables.clabel === "")    /...

Raffi by Mega Expert
  • 6770 Views
  • 7 replies
  • 6 helpfuls

OnSubmit Catalog client script to update custom field value

Hello, I have a requirement to get the variable value & check in my custom table for matching record & then to update the state value to 'completed' in my custom table. I am using a OnSubmit catalog client script  but it is not updating my custom tab...