We have a client catalog script in a variable set attached to multiple record produces. The script works without issue. What I would like to know is if there is a better way of doing this. When I run diagnostics on anything containing the script I ...
I've got some out of the box workflows for change requests that fire when a certain type of change is raised i.e. Standard, Normal and Emergency. I needed to modify the Standard Change workflow to remove a step, so I copied the workflow, made the e...
Hi I have question about incident form after resolved the incident 1) Resolved time is showing seconds, we need to show as Minutes/hours 2) after Incident is resolved timer is running , we need to stop automatically after the incident is resolv...
I am trying to have a UI macro that display any icon (conditionally) upon selection of a Service (reference field) on the incident record producer in service portal to redirect the user to a different page (upon clicking the icon). I was able to achi...
Hi All, during dataload , we want to ignore insert record if the same record already existing in table , which way can we ignore inserting record ?can we update reject in choice action or need to write transform script?
Hello I got a requirement to create a service catalog. It requires to use Multiple Choice variable but now I stuck with it because they request multi line text on the question choices. Anyone have solution or workaround on this?
Trying to figure out issue with appointment booking time zone. The time zone for appointment slots displays timezone of the user time zone instead of Wu_Location or appointment location timezone which causing fraustration and confusion with customer...
I want to turn off the autocomplete feature present in browsers for all fields in my Service Portal. I have already tried autocomplete="new-password" for the fields and it seems to be working but I'm looking for a one-stop solution to this, such as a...
Hi All, please help me on this issue, this is in scoped application, i have used GlideAggreagte initially to get count and update records but as per Servicenow docs To update a record, it is necessary to use GlideRecord. There are around 20-records...
Hi All, In the log in page I have created one widget under that I had placed article. When we click on article it should open the knowledge article in the portal before login. Here in the "how to login I am able to open from kb_social_qa_question ta...
Hi All, I need help evaluating which Application to use: On-Call Scheduling, or Advanced Work Assignment (AWA). The needs are: Ability to notify individuals that are on-call that an Incident has been assigned to them and for them to accept the Incide...
Hi, I need to remove 'continue shopping' on only one particular order guide not on all order guide. Through maintain cart layout, it is removing continue shopping from all order guide. Also tried using ui script suggested from other community quest...
Hello, When ticket got closed, one survey notification will trgger to the user. Here new requirement is that, needs to add one Link in the email Notification. . when user click on that link that should redirected to survey quetions on the serviceport...
Hi, I hope you are all well. Today I have questions to Business Duration on incident and incident_sla table. 1) How is the Business Duration field calculated when state closed is arrived? I found an Community answer but with the link to wiki but it d...
Hi Team, In my location table having location name, city and time zones fields etc.. But all locations showing empty 'Time Zone' , How to set locations time zone. please help me on this task. Thanks in Advances.
